Top White Papers and Webcasts

  • On Demand Webcast As identity theft and credential-based attacks escalate, organizations wonder how this can be when they're investing so much time and effort deploying identity and access management solutions. Despite their best efforts, identity has become the most consequential attack vector to the modern enterprise. Organizations are essentially outmatched by increasing identity risks. Watch Jim Ducharme of RSA and learn how to transform the way you secure access in the modern enterprise. You'll see …

  • Let's face it: managing a help desk that is both efficient and effective in keeping your customers happy while building a base for business success is challenging. Finding the right employees is always tricky. Keeping them happy once hired and focused on providing top-notch customer service requires good training, stress management, and constructive feedback. Whether you're establishing a new help desk or revamping your current processes, this kit provides tools for you to hire the right employees, deliver …