Top White Papers and Webcasts

  • Microsoft Azure® is a leading choice for businesses looking to take advantage of the cloud. Azure is particularly appealing to businesses that have already invested in Microsoft on-premises and are now considering running these applications and other workloads in the cloud. To understand how to make this move to Azure, many businesses are turning to managed service providers (MSPs) with specific Azure expertise. Read this white paper to learn the eight key areas to focus on when considering an MSP for an …

  • Let's face it: managing a help desk that is both efficient and effective in keeping your customers happy while building a base for business success is challenging. Finding the right employees is always tricky. Keeping them happy once hired and focused on providing top-notch customer service requires good training, stress management, and constructive feedback. Whether you're establishing a new help desk or revamping your current processes, this kit provides tools for you to hire the right employees, deliver …