Top White Papers and Webcasts

  • Financial services organizations, including banks, brokers, insurance, and wealth management advisors, are subject to a number of regulations to govern data security, making these institutions subject to a great deal of scrutiny over their cybersecurity efforts. This regulatory scrutiny makes data breaches particularly costly. Data breaches can come from any number of sources, including mistakes from well-intended employees, rogue employees, and international crime organizations. Read this executive brief to …

  • The enterprise chatbot landscape is undergoing a significant shift, driven by the transformation to the digital workplace. Enterprise interest in chatbots is accelerating as a result of the need to deliver on the twin mandates of user experience and productivity. According to Everest Group, about 70% of large enterprises believe that virtual service desk agents will be the primary point of contact for their service desk operations by 2020.    Read the latest report by Everest Group to learn more …