Top White Papers and Webcasts

  • Read this eBook to learn ways to increase the efficiency and productivity of your contact center. If yours is an existing contact center with infrastructure that has been built up over the years, this eBook provides best-practice steps to break down the resulting application silos, unify them, and improve the operational efficiency of your contact center. If yours is a new contact center and you have the opportunity to build your infrastructure from the ground up using modern technologies, this eBook provides …

  • Healthcare organizations have many options for determining a customized cloud environment that addresses the privacy, security, and availability requirements for specific applications which will help them meet their unique business and regulatory needs. However, it's important to note that just because an application is running in the cloud, it doesn't automatically have data protection, such as recovery services in the event of data corruption, viruses, or other risks. Read this white paper to learn the six …