Dear,

I am Thomas Vandeputte, last year student Business Administration, specialization 'Management and IT' at the University College of Ghent (Belgium). Like every student in his master year I have the task to do a research.

In my research I would like to find an answer to the question which factors play a role in the selection of a CRM-softwarepackage? CRM or Customer Relationship Management is a marketing and sales support system that helps maintaining customer relations and contacts.

By means of this I could use your collaboration, I am namely looking for persons who are involved with the selection of a existing or future CRM-softwarepackage. These persons could be salesperson, marketeer or informatician.
To make the research more efficient I have made an online enquiry. The enquiry will only take 10 to 15 minutes of your time and will be processed with total anonymity. I hope that I can count on your collaboration.

Hyperlink: www.thesistools.com/?qid=74824&ln=eng
(I hope my post won't be seen as spam by the moderators)

Thanks in advance
Thomas Vandeputte