When dealing with customers purchasing product through e-commerce sites how often do you find that they will contact you with queries before committing to purchasing the product? And if buyers are contacting you before committing how many messages does it usual take to fully resolve the query before the user will actually make the purchase?

This is an area that I have not been able to find much information so I was hoping that users on the forum would be able to provide some feedback.

Thanks in advance,

Chris