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Thread: iCode Everest or Netsuite? - Looking for an "all-in-one" small business solution

  1. #31
    Join Date
    Apr 2005
    Posts
    3

    Thumbs up Very informative thread

    I just want to thank everyone for their well thought out comments and their time. This thread has been very educational to me and EXTREMELY timely. These companies have been courting me, too, and I have been holding off because of the same concerns stated. Interprise was a new name to me and thanks to this thread, I am checking them out. They appear to be much more realistic in their pricing for us little guys. I am now beta testing their software and am anxiously awaiting their store solution.
    Thanks to all.

  2. #32
    Join Date
    Dec 2004
    Location
    Palos Verdes Estates, Calif.
    Posts
    22
    Hey, yahoo stores does all what C-Suite does and more for far less. It is time to wake up and smell the coffee.
    Fred

  3. #33
    Join Date
    Apr 2005
    Posts
    6
    Hi Guys

    Im from Australia and am looking for an all in one online solution and seem to only be able to find one company in Australia which is offering this solution:

    Netsuite

    Does anybody know of any other companies which offer their products to Australian users.

  4. #34
    Join Date
    Apr 2005
    Posts
    1

    Unhappy Icode is disapointing this user.

    Icode has the makings of a good product but they have no clue how to deal with their customers. We have been on Everest/Accware for 4 years hoping and praying for improvements in their customer service. Instead they wanted $5,000 plus for unlimited support and maintenance on 10 seats per year. I am an expereinced user and don't need that sort of hand holding.
    Now they have a new program, denying their users access to their forum, prior support tickets and bug/enhancement requests unless they are on maintenance. Maintenance now costs more and only includes a small discount off of the per incident fee that goes for $300+ per incident on top of the maintenance charges.
    My efforts to negotiate with them have been not fruitful.
    So basically unless I pony up $5k per year I am hung out to dry along with several other icode users I suspect. I will be looking for another package soon I suppose unless they change their tune.
    Pretty revealing that icode had the forthought to register icod****s.com before any of their disgruntled users got to it.

  5. #35
    Join Date
    Apr 2005
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    6
    SO would everyone agree that Netsuite is the product of choice?

  6. #36
    Join Date
    Mar 2005
    Posts
    5

    Better support for Icode

    Icode users who have implemented, trained, and get support through VARs have a better experience than those who have dealt directly with Icode. A quality VAR has a direct interest in the customer's ongoing satisfaction and will be there to support the users for the long haul. Icode has VARS all across North America (including Pavey Associates, where I am the NY Partner).

  7. #37
    Join Date
    May 2005
    Posts
    1
    Thank you all for your input - this has been a very informative discussion.

    I am still early in my search for the right solution for our company, so I don't have much to add. I would investigate Icode with a degree of caution based on what rowan and sloan had to say. Denying liscensed users to forums, raising pricing, etc... doesn't seem like a company I would want to invest in with my time, money or my company's data.

    Cyberdov, I appreciate what you are saying, having been a VAR in a past life, but I can't see how having to go through a reseller would make Icode a more attactive option. Although it is a positive to have a knowledgeable VAR for a product, I would still want to know that ultimately, the company that produces what I am purchasing will be as responsive to me, the customer, as my VAR.
    Quote Originally Posted by cyberdov
    Icode users who have implemented, trained, and get support through VARs have a better experience than those who have dealt directly with Icode. A quality VAR has a direct interest in the customer's ongoing satisfaction and will be there to support the users for the long haul. Icode has VARS all across North America (including Pavey Associates, where I am the NY Partner).
    Thanks

  8. #38
    Join Date
    May 2005
    Location
    Toronto
    Posts
    9
    Quote Originally Posted by SonicCubeMC2
    Thank you Jenny and Computerguy. I actually told one of my importer friend to try Interprise since our Merchant Companion 2 does not manage shipment schedules and import/export related functions at this moment.

    One thing I do not like about complete internet based solutions is that you are giving too much trust on your internet connection. Since most offices will not have business-class T1 service, the best they will get is probably business DSL which is not 100% "Solid" in real world. You are taking the risk that if the internet connection from your office somehow got interrupted, you will not be able to run your business at all. Another concern I have is that if they "quit", you would lost everything. You might have the backup data, but you will have to find another solution that will "take" the data. We see many businesses still run ancient DOS based applications, why, because their developers had long gone, so no more new versions for them. Luckily, they still have the software and can still perform their daily routines. If they were using internet or service based solutions, they will have nothing to run their businesses in this scenario. A business succeeds on its plan A, but a business survives on its plan B. We always have to prepare for the worst case imaginable.

    Best Regards,

    George
    George,

    The disaster recovery point is something to consider. It is important for all companies to have a disaster recovery plan. However, the loss of internet connection worry is a bit of a red herring.

    Internet connections have excellent uptime track records. It is much more likely that the drive on your a server in your office goes down or that you get a virus or worm that lose your internet connection. Moreover, web-based applications such as Netsuite can be accessed from anywhere. So here is your disaster recovery plan in the incredibly unlikely event that your Internet connection is down:

    (a) Have a coffee. It will be back up in a few minutes.
    (b) Go anywhere that has an internet connection and keep doing business.
    (c) To help with (b) use a virtual PBX such as SkyyCall from Skyytek and your customers will never know that you aren't at the office.

    Over 8,000 companies are using Netsuite as a fully hosted net apps. No problems. Servers, back-ups and data security are taken care of as a matter of course.

    Mark Walker
    Skyytek Canada
    www.skyytek.com

  9. #39
    Join Date
    May 2005
    Location
    Toronto
    Posts
    9

    Netsuite Success Story - We are a small business too

    By the way, folks.

    Here is a powerful demonstration of the power of Netsuite. Skyytek was just named one of the top 15 accounting VARs in the world by Accounting Technology.

    See story here(http://www.skyytek.com/s.nl/sc.7/SS....ry.80/id.13/.f)

    A really interesting aspect of the story is how small Skyytek is and how rapidly our sales have grown compared to the other top 20 VARs. NetSuite allows Skyytek to punch WAY above our weight, partner effectively and grow very rapidly.

    As a direct result of this, we are offering special pricing until the end of May to celebrate. Contact me for details.

    So if you are thinking about moving to Netsuite, Netsuite Small Business or NetCRM, now would be a good time.

    Mark Walker
    Skyytek Canada
    mwalker@skyytek.com

  10. #40
    Join Date
    Jun 2005
    Posts
    2
    We paid more than $100K for an iCode "implementation" and we are still not up and running more than two months after our scheduled completion date. All attempts to work with iCode to try to fix the situation have been met with a "not our problem" attitude, and their proposed solution to every concern has been to ask us to pay large additional fees. They are also very specific about letting us know that despite their recommendations and regardless of what we spend, they will not provide any guarantees that anything will work. Read the very limited terms on the invoice and you will get a good feel for what iCode is like to work with. "Thank you for your order. No returns are permitted and refunds will not be issued for software licenses or services."

  11. #41
    Join Date
    Dec 2004
    Location
    Palos Verdes Estates, Calif.
    Posts
    22
    Dands,

    Go to www.tatumpartners.com and get one of the very experienced Information Technology Partners to help you. I used to be with them before I took on this CEO position. The important thing is for you to get your business processes running the way you want them. What ever iCode needs to supply believe me a Tatum Parnter will be more than capable of making that happen.

    Best,

    Fred

  12. #42
    Join Date
    Mar 2005
    Posts
    5
    dands has a sad and frustrating story which is unfortunately not unique. Those of you out there who are considering a software sytem implementation should consider using the services of a reputable VAR with good references. A good VAR will stand behind their estimates and work. For example our VAR organization has put in the extra hours required at no extra charge, if we originally underestimated the effort required.
    And if you want to talk to us about salvaging a botched Icode implementation, please talk to us - we have done several of those as well and we will get it to work if it is at all possible. You can contact me via email.
    Dov Weinstock
    dov.weinstock@nycadvantage.com
    www.paveyassociates.com

  13. #43
    Join Date
    May 2005
    Location
    Toronto
    Posts
    9

    The value of VARs

    Dands,

    cyberdov is absolutely right.

    The important thing to remember is that software companies are focused on selling software. VARs are usually focused on the quality of implementations - that is their competitive advantage. Most high quality VARs have a significant practice fixing botched implementations.

    Although we are a NetSuite VAR with iCode experience, I can also hook you up with some iCode specialists. However, some of the folks on this thread should be able to give you perspective and references to help you decide on a course of action.

    Good luck.

  14. #44
    Join Date
    Jul 2005
    Posts
    1

    Speed of NetSuite?

    Great thread everyone!

    I run a small manufacturing company that does essentially no business via the web, although we'd like to start having our customers (businesses, not consumers) order online. We currently use a ten-year old version of Epicor Vista as our ERP/accounting system and we need to switch systems soon.

    We are considering Quickbooks Enterprise (10 license version for $3,500) and NetSuite. I know that Quickbooks doesn't offer the webstore. NetSuite would seem to win hands down in terms of features vs. Quickbooks, but I'm extremely concerned about speed, particularly for order entry.

    I've heard a few complaints that NetSuite is slow. So I'd love to hear from any NetSuite users about their experience regarding the speed of using NetSuite.

    Thanks,
    ppolishook

  15. #45
    Join Date
    Aug 2005
    Posts
    2

    Everest from Icode

    There are several Icode solution providers throughout North America that sell and support the Everest product. You are able to receive top quality service and support at a reasonable cost.

    www.ibsnw.com
    Intelligent Business Systems LLC

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