I have found Icode's support to be timely and results oriented. I'm shocked that you have made the comments that you have. My expirence with them since June of 2001 has been a company that cares about the customer and hangs in their to make sure that everything works. I had VAR support with another software package SBT which was awful. The VAR did not have the knowledge and the ability to handle my source code application issues. Icode wrote their own package and has been able to deliver complete support including if necesseary providing patch's to fix problems. I guess that your customers did not want pay for service.

Quote Originally Posted by cyberdov
Icode users who have implemented, trained, and get support through VARs have a better experience than those who have dealt directly with Icode. A quality VAR has a direct interest in the customer's ongoing satisfaction and will be there to support the users for the long haul. Icode has VARS all across North America (including Pavey Associates, where I am the NY Partner).