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Thread: iCode Everest or Netsuite? - Looking for an "all-in-one" small business solution

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  1. #1
    Join Date
    Sep 2004
    Location
    Toronto, Ontario - Canada
    Posts
    5

    iCode Everest or Netsuite? - Looking for an "all-in-one" small business solution

    Starting a new business from the ground up, and I'd like to do it right the first time.

    I was leaning towards iCode Everest Advanced, and planning on hosting the entire suite on a server at my ISP... ...but have just come across new information on NetSuite's hosted solution, which is sounding pretty good too...

    What I'm looking for:
    - all in one business management(!)
    - ecommerce
    - CRM
    - inventory management
    - sales & shipping
    - integrated payments system

    ...is that everything?

    Am I on the right track with iCode, or should I be looking at a wider range of solutions?

    I contacted CoreSense, but the $15,000 startup fee left a sour taste in my mouth...(I don't think they fully understand the 'small' in 'small business'...!)

    It's only myself for now, with another person possibly joining me in 6 months. I'd like to 50-90% online sales, but also have the ability to access a type of POS internal to the office (it's an automotive performance shop that sells performance and OE parts, as well as having a 'service' component and shop with face-to-face customer relations...)

    Thanks for any help.

  2. #2
    Join Date
    Jul 2004
    Location
    Philadelphia
    Posts
    36
    Dear Bryan,
    Take a zero off that $15,000 start up fee. CoreSense is a big time business application developer, international networking. You business will not need the resources. Well, hopefully you will in a few years.

    There are many less expensive solutions which implement:
    "- all in one business management(!)
    - ecommerce
    - CRM
    - inventory management
    - sales & shipping
    - integrated payments system"

    Some even offer real-time inventory. If you are planning to carry an inventory, you should make sure that your resources can supply you within hours of an order. Back-orders are a death sentence for a new company trying to sell online. I wouldn't worry about an inventory management system at this point. Use old-fashioned pen/pencil manual counting every month until you learn the nature of your business. Tweeking an inventory control system can be twice as expensive as the original development. Let your business grow into the technical requirements and react to your growing business with technology.

    If you are going develop a web site to sell your services and products, have a good comprehensive CRM strategy in place and be consistant with it. Offer customer communications that are part of your web site via chat, message boards and offer as much information on the products and services you sell.

    Best of luck,
    Russell Smith
    Landisnet
    http://www.mawebcenters.com/kate123w...net/index.html

  3. #3
    Join Date
    Feb 2005
    Posts
    52
    If $15000 seems high you will be floored with the quotes you get from iCode and Netsuite. I was really pumped with what we saw at iCode, then they came back with a $59000 quote. We were floored!



    We are looking for essentially what you had listed:

    - all in one business management(!)
    - ecommerce
    - CRM
    - inventory management
    - sales & shipping
    - integrated payments system
    + we want our accounting working in the same system/database

    The only thing we may have that you don't is multi-currency.

    We only have 10 users yet the quote from iCode was $6500 for the base license, $13,000 for the additional 8 licenses and $27000 for implementation/training and on site expenses.

    Netsuite came back with $20,000 for 3 years of license. In all, these companies who are pitching their solutions for small and medium companies are not realistic. $60,000 is not an enterprise wide deal for a fortune 1000, but at the same time it's not a solution you are going to get many 10 person, 2 year old companies to bite on.

    Over the past week I've been tempted to start up another business that brings such solutions to market at a price that is really for the small companies of the world

  4. #4
    Join Date
    Sep 2005
    Posts
    9

    Mutah does your price mean that there is no other cost

    I'm not sure how are what criteria that you use in evaluating software. I have been running a sucessful busines that is 52 years old. What about recurring expenses. What you are saying here makes no sense. I'm sure your product must be a rental product with recurring cost annually. What about support i'm sure that your figure does not include any support from the company and that you are paying for support and for training extra. And does your prodcut run on your own server or are you renting time on their system to run your application? Everest is in a whole different class to what you are refereing to product wise. You are bad mouthing a product that has features beyond maybe what your business can afford? hey don't buy the product if you don't want it. But to spend time bad mouthing the Everest product on this blog makes no sense.

    Quote Originally Posted by mutahman
    If $15000 seems high you will be floored with the quotes you get from iCode and Netsuite. I was really pumped with what we saw at iCode, then they came back with a $59000 quote. We were floored!

    We design, produce and distribute storage cases for digital products (www.slappa.com) and we sell to retailers, importers and directly to customers online.

    We are looking for essentially what you had listed:

    - all in one business management(!)
    - ecommerce
    - CRM
    - inventory management
    - sales & shipping
    - integrated payments system
    + we want our accounting working in the same system/database

    The only thing we may have that you don't is multi-currency.

    We only have 10 users yet the quote from iCode was $6500 for the base license, $13,000 for the additional 8 licenses and $27000 for implementation/training and on site expenses.

    Netsuite came back with $20,000 for 3 years of license. In all, these companies who are pitching their solutions for small and medium companies are not realistic. $60,000 is not an enterprise wide deal for a fortune 1000, but at the same time it's not a solution you are going to get many 10 person, 2 year old companies to bite on.

    Over the past week I've been tempted to start up another business that brings such solutions to market at a price that is really for the small companies of the world

  5. #5
    Join Date
    Sep 2005
    Posts
    3

    So I think I am going to go with NetSuite

    I've spent the past few weeks looking into this and I think I'm coming to the conclusion that NetSuite is the way to go. The reasons are:
    1. Fully hosted solution - we are a small company and I would rather not hire infrastructure people at this point. Sure I could buy SW and then find a place to have it hosted, but NetSuite provides it all for a reasonable price.
    2. Comprehensive functionality - It seems that they have pretty much everything I need and I can customize if required at a later point.
    3. Large Revenue/Customer base - They are in the 100s of millions in revenue with 1000s of customers.
    4. Backed by Larry Ellison - large revenue/customer base combined with Larry Ellison indicates they will be around for a little while at least!
    5. so maybe in the long run I pay a bit more, this will probably save me a bit more in the short term which is more important to me. I would rather pay less now and have a robust solution running quickly at a lower cost. This will allow my business to grow quickly and buy the time the costs end up catching up with me (4 -5 years down the road), I hopefully over the hump and have grown the company significantly and it becomes less of an issue.

    Any thoughts on my reasoning???

  6. #6
    Join Date
    Aug 2005
    Posts
    44
    I hear great things about Interprise Suite
    E-commerce and Content Management made Affordable and Easy:
    http://www.coremanagementsolutions.com

  7. #7
    Join Date
    Jun 2005
    Location
    Ashburn
    Posts
    248

    Thumbs up My 2 cents here

    Hi,

    My 2 cents here, few extended thoughts on “your reasoning”.

    Quote Originally Posted by danw
    I've spent the past few weeks looking into this and I think I'm coming to the conclusion that NetSuite is the way to go. The reasons are:
    1. Fully hosted solution - we are a small company and I would rather not hire infrastructure people at this point. Sure I could buy SW and then find a place to have it hosted, but NetSuite provides it all for a reasonable price.
    2. Comprehensive functionality - It seems that they have pretty much everything I need and I can customize if required at a later point.
    3. Large Revenue/Customer base - They are in the 100s of millions in revenue with 1000s of customers.
    4. Backed by Larry Ellison - large revenue/customer base combined with Larry Ellison indicates they will be around for a little while at least!
    5. so maybe in the long run I pay a bit more, this will probably save me a bit more in the short term which is more important to me. I would rather pay less now and have a robust solution running quickly at a lower cost. This will allow my business to grow quickly and buy the time the costs end up catching up with me (4 -5 years down the road), I hopefully over the hump and have grown the company significantly and it becomes less of an issue.

    Any thoughts on my reasoning???

    1. Fully hosted solution - Yes, fully hosted solution would be the next wave in software. Keeping up with technology and passing on the benefits to consumers is very important. NetSuite does that very well, for their hosted solution they have given a rich user interface with help of AJAX technology/tool, making the applications equally good to desktop/thick client usability.

    2. Comprehensive functionality - "One size doesn't fit all..." being a hosted solution you lose certain functionality such as POS, which is sole functionality requirements for retail industry.
    Being hosted solution helps start-up companies to have web presence at easy, but gets painful to grow in terms of capitalizing on new marketing trends such as SEO and SEM, which is a must in today's world and don’t want to be dependant with vendor.

    3. Large Revenue/Customer base - Hmm this is good point, but again as we have seen when companies grow big you either hit the ceiling or you grow fat for your legs and you may crash like QuickBooks with millions of users who can't grow beyond 5/10/15 users (with enterprise maxing out at 15 users)

    4. Backed by Larry Ellison - True good in a way, but history of Larry shows he can do what he wants to do, who knows if he takes all of us for a boat ride in his yatch - Rising Sun

    5. Long run - Calculating the ROI is tough, let's say if you are selling some fast moving products and would like to cash out then I would suggest a powerful ecommerce with good backend office mgmt tool, would increase your online sales and you see a greater healthier ROI.

    a) For now NetSuite is commanding in the mini-ERP space, however there are new-comers joining the race, look out for Interprise and Evolution, they have right technology for serving SMB and their cost is much better than NetSuite, only drawback is they yet to gain credibility.

    b) Everest is not a bad software, reading the comments on this forum tells the tale of the management resulting in such an outcry, but it has a good integrated solution though, better than obsolete solutions like Accpac, Great plains, Peachtree and QB where the applications are not integrated and are based on old technology.

    It would be interesting to see Microsoft’s new Project Green application supposed to be released in 2007 integrated with MS office.

    Ideally the Future of ERP is based on "Software As A Service (SAAS)" where you rent/lease the service for conducting your e-business at easy. I would give 5 star ratings for NetSuite and re-visit in 6 months time frame and check if it still holds good.

  8. #8
    Join Date
    Apr 2007
    Posts
    1

    ICODE Everest

    This blog was unbeleivable!

    Some of points are valid however - google can't crawl the website prior to version 4.0. and my other bitch is I can't manually correct a control account.

    I am a self proclaimed computer guy (no real training), so all the piddly details of the systems don't cost me money to fix.

    1.) The software doesn't easily support case pack. - my solution - custom numeric field for case pack. and create my own pick tickets through crystal. - I prefer my own pick tickets, because I can put all sorts of controls on them and also print them in spanglish. My cost: 5 hours my time. If I paid for it probably over $1000.

    The list goes on and on.

    Personally, I absolutely love the program. Wouldn't dream of changing. We are a very small company - two owners, two customer service and one shipping manager. We add six seasonal warehouse employees for a few months. We ship Christmas related products from June 15th through December 15th. We processed over 12,000 orders last year and plan on growing our transactions by 10,000 orders this year. We run credit cards on about 15% of the orders at the ship stations.

    We are very confident that our Icode software won't crash during our busy season. I implemented the software myself so the cost was under $10,000 for 5 users. (only reget during installation: I wish I would have paid a little money to have them help me with the chart of accounts) I paid $2500 more for an additional website, and I just paid $5000 for 5 more users which will be used to add another 5 shipping lanes in our warehouse. I think maintenance fees are about $5,000 a year give or take.

    ICODE support is good. For $199.95 (although I would have paid $200 They fix technical problems and help with migrations to new servers. I personally don't purchase the unlimited call plan, but prefer to pay the $200 when I need them. Usually about twice a year.

  9. #9
    Join Date
    Sep 2004
    Location
    Toronto, Ontario - Canada
    Posts
    5
    Originally posted by mutahman
    If $15000 seems high you will be floored with the quotes you get from iCode and Netsuite. I was really pumped with what we saw at iCode, then they came back with a $59000 quote. We were floored!

    We design, produce and distribute storage cases for digital products (www.slappa.com) and we sell to retailers, importers and directly to customers online.

    We are looking for essentially what you had listed:

    - all in one business management(!)
    - ecommerce
    - CRM
    - inventory management
    - sales & shipping
    - integrated payments system
    + we want our accounting working in the same system/database

    The only thing we may have that you don't is multi-currency.

    We only have 10 users yet the quote from iCode was $6500 for the base license, $13,000 for the additional 8 licenses and $27000 for implementation/training and on site expenses.

    Netsuite came back with $20,000 for 3 years of license. In all, these companies who are pitching their solutions for small and medium companies are not realistic. $60,000 is not an enterprise wide deal for a fortune 1000, but at the same time it's not a solution you are going to get many 10 person, 2 year old companies to bite on.

    Over the past week I've been tempted to start up another business that brings such solutions to market at a price that is really for the small companies of the world
    Hey mutahman,

    I actually ended up choosing 'NetSuite Small Business' shortly after posting this question, $90/month per user (not their full blown 'Netsuite Enterprise' system for $399/month per user, or somewhere in abouts that).

    I met with them at their local office to discuss the product in detail and to tell them what we were looking for, our rep even pulled one of the web techs down a few times when we started to get a bit technical with what we were looking for in regards to the website functionality.

    To date, I've been very happy with the features and flexibility of the system.

    Major warning: the learning curve is steep.

    To be fair, I did opt out of any training they were offering, and any setup work they quoted, to save an additional $5-6k. I felt that since I was starting from the ground up, and had no data to import, I could get by (I was also relying on my 3 years of business degrees to help me out - lets just say they were rusty!)

    They did have a few 'getting started' type web seminars that I logged into and participated in, and I know they have other presentations in their "NetU" offerings that I have yet to try. Plus there is an online forum which you can subscribe to and seek help with others. I haven't hit any roadblocks that bad yet, and with the 'Small Business' application you get 3 free tech support emails per month... ...not much, but it's something, and I have yet to use those too!

    The entire 'Help' sections were very well thought out, and quite extensive. Nice little things like if you're on a page in the application and select 'Help' it brings you directly to THAT page's help page, and tells you just about everything you'd need to know about the page your looking at. Also, all the input fields are 'help clickable'(eg. if you're staring at a box field that wants some type of information punched into it, but your brain simply cannot process what it's asking for, click on the field description to get a more detailed answers as to what it's expecting from you - neat! saved my butt more than a few times)

    re multicurrency: The system is setup for it. I am currently using CAN, US, Euro and British Pound.(at launch time, it will only have CAN)

    Pros & Cons:
    Pros - too many to list quite frankly! highlights are everything you and I asked for and then some I've never even thought would be possible (eg set your minimum stock level, and when inventory quantities drop below that, warnings are sent, and a PO is automatically generated...). Dashboard is really nice, you can customize it to give you just about any sort of an up-to-minute info/report you'd like, so when you log in you have an instant overview of profit/loss, inventory sold, web stats, whatever! There's tons, I could go on and on, but I don't want to sound like a sales man, check it out yourself... ...I know iCode and Netsuite can give you access to a live demo of the application, should you want to mess around.

    Cons - my biggest gripe is that the system was clearly built for people moving from QuickBooks, who are familiar with how that system was developed and works, rather than a 'lets build this in a logical way'. It's not hugely bad, but while learning the system you can't help but laugh at how it was laid out at times (okay, it may simply be that way to me being a System Administrator for MS products through the years - Win95/98/NT/2000/XP, NT/2000/2003 Server, Exchange 5.5/2000/2003, IIS, SQL, etc, etc - so you kind of get used to how things get laid out, it's not just MS, I work with Adobe and Macromedia product on a daily basis as well, and it's all about the same UI...). I didn't realize this until I signed up to a web seminar, where they demonstrate how easy the system is to use, because a lot of the functions are the same in QuickBooks and Netsuite. Great marketing to get people away from QuickBooks (#1 business app!), not the greatest for non-QuickBooks folk. Which is fine really, like any app, it only does so much, and when you've figured that out, you'll be fine like I am now. Or just take some training.

    [as I’m rereading this, I should note that Netsuite has a variety of ‘Roles’ which are all customizable. When I log in, I log in as the 'Administrator' so I see all and can do all which may also be why it’s a little, err, ‘complex’(?). Should you change your ‘role’ to, say, an ‘accountant’, you’d only see accounting items and not shipping, website, POs, etc, etc – so my biggest con, may not be a con at all…sorry!]

    iCode vs Netsuite
    Originally I was quoted $1600 for an iCode licence. In the time I waited to buy (trip to Europe, meeting with tuners), they switched CEOs and direction. When I called them back to sign up, I was requoted $21,000. My reaction to Mr.iCode rep "ha ha ha ha ha - 'click'" (I admit, not very professional, but I'm a SMALL BUSINESS with LITTLE START UP $$$ - why would I want to sink 1/3 of my start-up funds into a software package?? morons I tell you! yes, you Mr.iCode CEO!)

    In that time Netsuite had also released their new online product (no more "Oracle's Netsuite" requiring a $$$ Oracle backend, hardware, etc) which I am so glad right now that I chose! How can you go wrong with a 100% hosted app (that allows you to back-up!), accessible from any web browser, with everything built-in, +ecommerce website and hosting for $90/month?!

    One thing I'd recommend to someone looking at Netsuite, or any licensing software package, is really sit down and think about how many licences you need. Does every employee require one, or can some 'share' (hey, if it's 'per licence' and only one person uses it at a time, it's still legal, no? ) May save you a few bucks.

    My eCommerce website should be live next Friday (finalizing legal, design, etc). Feel free to check it out. It’s honestly nothing special, key word here is “clean”. It's been a long time in production, but that all been because of my end, credit card processing companies(!!!), banks, website design, and not Netsuite. I think they had my company access setup in about 4 days.

    Hope some of this helps future readers.

    Bryan

  10. #10
    Join Date
    Nov 2009
    Posts
    1

    Steer Clear of Everest

    Quote Originally Posted by Bryan View Post
    Hey mutahman,

    I actually ended up choosing 'NetSuite Small Business' shortly after posting this question, $90/month per user (not their full blown 'Netsuite Enterprise' system for $399/month per user, or somewhere in abouts that).

    I met with them at their local office to discuss the product in detail and to tell them what we were looking for, our rep even pulled one of the web techs down a few times when we started to get a bit technical with what we were looking for in regards to the website functionality.

    To date, I've been very happy with the features and flexibility of the system.

    Major warning: the learning curve is steep.

    To be fair, I did opt out of any training they were offering, and any setup work they quoted, to save an additional $5-6k. I felt that since I was starting from the ground up, and had no data to import, I could get by (I was also relying on my 3 years of business degrees to help me out - lets just say they were rusty!)

    They did have a few 'getting started' type web seminars that I logged into and participated in, and I know they have other presentations in their "NetU" offerings that I have yet to try. Plus there is an online forum which you can subscribe to and seek help with others. I haven't hit any roadblocks that bad yet, and with the 'Small Business' application you get 3 free tech support emails per month... ...not much, but it's something, and I have yet to use those too!

    The entire 'Help' sections were very well thought out, and quite extensive. Nice little things like if you're on a page in the application and select 'Help' it brings you directly to THAT page's help page, and tells you just about everything you'd need to know about the page your looking at. Also, all the input fields are 'help clickable'(eg. if you're staring at a box field that wants some type of information punched into it, but your brain simply cannot process what it's asking for, click on the field description to get a more detailed answers as to what it's expecting from you - neat! saved my butt more than a few times)

    re multicurrency: The system is setup for it. I am currently using CAN, US, Euro and British Pound.(at launch time, it will only have CAN)

    Pros & Cons:
    Pros - too many to list quite frankly! highlights are everything you and I asked for and then some I've never even thought would be possible (eg set your minimum stock level, and when inventory quantities drop below that, warnings are sent, and a PO is automatically generated...). Dashboard is really nice, you can customize it to give you just about any sort of an up-to-minute info/report you'd like, so when you log in you have an instant overview of profit/loss, inventory sold, web stats, whatever! There's tons, I could go on and on, but I don't want to sound like a sales man, check it out yourself... ...I know iCode and Netsuite can give you access to a live demo of the application, should you want to mess around.

    Cons - my biggest gripe is that the system was clearly built for people moving from QuickBooks, who are familiar with how that system was developed and works, rather than a 'lets build this in a logical way'. It's not hugely bad, but while learning the system you can't help but laugh at how it was laid out at times (okay, it may simply be that way to me being a System Administrator for MS products through the years - Win95/98/NT/2000/XP, NT/2000/2003 Server, Exchange 5.5/2000/2003, IIS, SQL, etc, etc - so you kind of get used to how things get laid out, it's not just MS, I work with Adobe and Macromedia product on a daily basis as well, and it's all about the same UI...). I didn't realize this until I signed up to a web seminar, where they demonstrate how easy the system is to use, because a lot of the functions are the same in QuickBooks and Netsuite. Great marketing to get people away from QuickBooks (#1 business app!), not the greatest for non-QuickBooks folk. Which is fine really, like any app, it only does so much, and when you've figured that out, you'll be fine like I am now. Or just take some training.

    [as I’m rereading this, I should note that Netsuite has a variety of ‘Roles’ which are all customizable. When I log in, I log in as the 'Administrator' so I see all and can do all which may also be why it’s a little, err, ‘complex’(?). Should you change your ‘role’ to, say, an ‘accountant’, you’d only see accounting items and not shipping, website, POs, etc, etc – so my biggest con, may not be a con at all…sorry!]

    iCode vs Netsuite
    Originally I was quoted $1600 for an iCode licence. In the time I waited to buy (trip to Europe, meeting with tuners), they switched CEOs and direction. When I called them back to sign up, I was requoted $21,000. My reaction to Mr.iCode rep "ha ha ha ha ha - 'click'" (I admit, not very professional, but I'm a SMALL BUSINESS with LITTLE START UP $$$ - why would I want to sink 1/3 of my start-up funds into a software package?? morons I tell you! yes, you Mr.iCode CEO!)

    In that time Netsuite had also released their new online product (no more "Oracle's Netsuite" requiring a $$$ Oracle backend, hardware, etc) which I am so glad right now that I chose! How can you go wrong with a 100% hosted app (that allows you to back-up!), accessible from any web browser, with everything built-in, +ecommerce website and hosting for $90/month?!

    One thing I'd recommend to someone looking at Netsuite, or any licensing software package, is really sit down and think about how many licences you need. Does every employee require one, or can some 'share' (hey, if it's 'per licence' and only one person uses it at a time, it's still legal, no? ) May save you a few bucks.

    My eCommerce website should be live next Friday (finalizing legal, design, etc). Feel free to check it out. It’s honestly nothing special, key word here is “clean”. It's been a long time in production, but that all been because of my end, credit card processing companies(!!!), banks, website design, and not Netsuite. I think they had my company access setup in about 4 days.

    Hope some of this helps future readers.

    Bryan
    I own Everest ver. 4.03 with the ecommerce solution, CRM and more. It was terribly expensive and while you think you are getting in cheap, maybe less than $20k for the entire package, look the hell out for the yearly maintenance fees, installation fees, training fees and more. By the time we were finished, or should I say, Everest was finished with us, we had more than $50k in the finished solution. From there, a tech named Brent came out from Salt Lake City, did a half ass job of installing. He didn't get my shipping option working before he left (Starship) which was purchased from Everest, not Starship, and was told it was not their responsibility to make it work. WHAT THE HELL!!!! Then he didn't set up my chart off accounts properly as per standard Accounting Practices would dictate so my Income statement was inaccurate and I ended up paying a local CPA to fix it all. This ran me about another $3k to have fixed.

    Over the course of 4 years now, I have been passed to 3 different sales reps, all of which can only work with you if you are spending more money it seemed. They would not get any of Everest's screw ups fixed for us without more money...yea, I had to pay them again to fix what was screwed up from them in the first place.

    Just ask them about the ecommerce module Indexing function...yea, what indexing function?!! After adding 80,000 part numbers to our system, it jammed it up to a snails pace and they told me to have my local computer person make the software index. Right!! Whatever the hell this means, but is a function of tweaking their proprietary code, and my local computer man had no idea how to get this done, so I had to pay, yes pay Everest to do it and it made very little difference.

    They made false promises, and screwed me at every turn for more money. I told my sales lady (Anita) to look into the crystal ball with me for a moment. Your company is all about sales, and service after the sale is way down their list of priorities and certainly making customers happy and honoring their promises is somewhere on the bottom. Anita, you will not survive in a difficult economy with this attitude. I predict Everest will be sold, traded, swallowed or shut down within a year or so if your upper management does not wake up.

    This was about a year ago, I have refused to pay any maintenance fees, and I contacted Anita for a proposal to finish some unfinished programming and she told me Everest had been bought out. Humm, go figure. Funnier thing is that the attitude of the company is worse now than ever. She doesn't even return my emails because I will not pay maintenance fees until they fix issues with their software. They feel no responsibility, so we are at stale mate.

    I have been considering NetSuite but my tail is still smoldering from the whole Everest experience so if I were you, I would do all your books by hand with a stack of notepads and pencils before investing a penny or one minute with the used, car salesmen at this company.

    One more factor, look at the Google presents of Everest when doing a search term they should be utilizing, "Accounting Software" or "POS Software." They are nowhere to be seen. Nowhere!! I would assume sales are down, down, down for them and they are on the ropes or they would be advertising like crazy as all the other major players are. Beware!!

  11. #11
    Join Date
    Feb 2005
    Posts
    52

    good news

    Hi Bryan

    Good news on your side!! I'm glad you were able to get things running smoothly.

    The only concern I have with Netsuite is (as I menioned earlier)....we are growing at a steady clip and in 3 years time we will have dumped a LOT of our compny information/ transactions/ customer data into the system and who knows if in 3 years the license prices go through the roof (like you experienced with iCode). If that happens we're stuck and potentially screwed. When Netsuite goes public I am certainly buying the stock, but I'm not 100% sure the hosted model works for us

    I really do appreciate the detailed response!!!!

  12. #12
    Join Date
    Sep 2004
    Location
    Toronto, Ontario - Canada
    Posts
    5
    The software does have the ability to download the data into IIF or CSV files.

    That is currently how I am performing weekly backups.

    As with any sideways move in software, you'd most likely need to perform some sort of import/export to transfer your data, so I don't feel it would be a huge deal to move away from Netsuite in the future should I ever need to...

  13. #13
    Join Date
    Feb 2005
    Posts
    52
    Bryan

    based on your comments about Netsuite I e-mailed them back today (actually mailed over to iCode as well). While iCode never responded, Netsuite came back and they are going to work with us to meet our target price without cutting functionality (they actually gave us a new quote today). We are now going through all of the small print, but I have to say, these guys wanted the business. I told them about my 2 concerns (pricing after the initial license and the transfer of files) and they are (a) writing into the contract that they'll not increase pricing more then 10% after the initial license and (b) noted that CSV files, as you stated, are easy and virtually free to download.

    So while iCode (who was the front runner at least in my opinion) decided to be the snobbish, non-responsive, "we sell software to small business's that are not small business" company, Netsuite came and got the business.

    It looks like, barring any unseen roadbumps, will be going with Netsuite.

    Thanks a million for the feedback!!

    MTM

  14. #14
    Join Date
    Feb 2010
    Location
    London & New York
    Posts
    12

    NetSuite - small business computing? not any more

    Quote Originally Posted by mutahman View Post
    Bryan

    based on your comments about Netsuite I e-mailed them back today (actually mailed over to iCode as well). While iCode never responded, Netsuite came back and they are going to work with us to meet our target price without cutting functionality (they actually gave us a new quote today). We are now going through all of the small print, but I have to say, these guys wanted the business. I told them about my 2 concerns (pricing after the initial license and the transfer of files) and they are (a) writing into the contract that they'll not increase pricing more then 10% after the initial license and (b) noted that CSV files, as you stated, are easy and virtually free to download.

    So while iCode (who was the front runner at least in my opinion) decided to be the snobbish, non-responsive, "we sell software to small business's that are not small business" company, Netsuite came and got the business.

    It looks like, barring any unseen roadbumps, will be going with Netsuite.

    Thanks a million for the feedback!!

    MTM
    Hi MTM,

    Can I offer some wisdom?

    Type this 'In our sales organization we will add to and shift resources from the low end of the market to the mid and upper ends of the market.' into Google. As a prospective small business customer this was enough to convince me I was heading for trouble.

    Hope this helps

    Caroline C.

  15. #15
    Join Date
    Feb 2009
    Location
    United Kingdom
    Posts
    24
    Recent Interprise email announcement:-


    On March 1st 2010, Interprise Software Solutions Inc. was acquired by a group of private investors from the Taylor Corporation. Among the investors of Interprise Solutions is a long time customer with expertise in software development and a long standing tradition of exceptional customer support and go-to-market strategies. We believe that this acquisition represents the beginning of a renaissance period for Interprise Solutions that will provide substantial long term benefits to both our customers and partners.



    As with any acquisition of this kind, there will be a number of changes taking place at Interprise Solutions that may affect you. One of the most unfortunate is a reduction of force in our operations which has resulted in the relocation of our headquarters from North Mankato, Minnesota to Culver City, California and the closing of our Cebu City, Philippines offices. On a positive note, the majority of the key Cebu employees have agreed to relocate to our Makati City, Philippines office. The Support department had been located in Cebu City, so the relocation may cause delays in your technical support response times during the first week. We appreciate your patience as we rush this move.



    The Team (Old & New)


    Gary Harrison, the original Founder of Interprise Solutions, will be returning to daily operations as the V.P. of Product Development after working for the company as a consultant. He will be joined by Yossi Zekri who will be taking over the role of the company’s President and Chief Operating Officer. Mr. Zekri has a vast range of management expertise specializing in technology, manufacturing, sales, marketing, and product distribution. Curt Rice will be remaining with the company as the V.P. of Technical Services and will be given a number of new responsibilities which include customer support in our ongoing effort to improve the services that we give to our customers. We would like to introduce our V.P. of Business Development, Iuval Hatzav, to the team. His wealth of knowledge regarding software and engineering will be a great insight to our team.



    Our Philippines location is happy to report that the large majority of employees that were part of Interprise Solutions prior to its acquisition by the Taylor Corporation have elected to join the new company expressing a new level of dedication to improve our products and services. With all of our development, support, and QA located in a single facility, we expect to operate far more effectively than we did in the past.



    The Plan


    Over the next two to four months you can expect to see…

    An entirely new website that will integrate the various activities of our Interprise Suite.com, Interprise.tv and ConnectedBusiness.com websites. This website will feature:
    Comprehensive product details
    A growing library of product related videos
    A forum for customers and partners
    A wiki to organize the vast quantity of product related information we have
    A feedback section where customers get to drive future product development by voting up or down new feature requests
    New download section
    New Support ticketing system
    “Customer Profile” pages
    “Partner portfolio” pages where partners can talk about their products, services and successes
    Our bug list and the progress of the development team to address the bugs reported
    And more…
    A product Roadmap that will shared with our customers and partners
    Several updates to our product line
    Release of “Version 5” (5.4) which will include…
    A number of new and improved features
    Support for Paypal and Google checkout on the cart
    Nearly 300 bug fixes
    Version 5.5
    Improved Inventory Posting
    Bug fixes
    Version 6.0 (Summer)
    Serial / Lot number Tracking
    Bin Tracking
    Plus much more…
    …and a few nice surprises.
    All of us here will be working hard over the next few months to make this transition as transparent as possible as we put into place new processes and procedures to lead the company in the right direction. We would like to thank each and every one of you in advance for your support as the company makes this transition.

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