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Thread: Outsourcing online customer support Is it worth trying?

  1. #16
    Join Date
    Sep 2017
    Posts
    6
    To decide if outsource customer service would add value for your company, there are some key considerations:
    Take a hard look at customer experience
    Audition a contact center's performance before signing on.
    Calculate real costs and savings
    Find ways to maintain the emotional quotient

  2. #17
    Join Date
    Sep 2018
    Posts
    5
    Outsourcing is gaining momentum, I should agree. And if your business undergoes rapid growth or you strive to decrease the costs, then outsourcing is definitely worth trying. However, don't chase cheap, but low-quality work, otherwise, the saved costs will be spent on making the work done again. To choose an ideal company/country for customer support outsourcing, ensure it provides quality work(address their customers for a feedback) and check outsourcing rates. Thisarticle may help you.

  3. #18
    Join Date
    Apr 2018
    Posts
    7
    Thanks! I always thought there are more advantages of outsourcing than disadvantages. The most significant cons are:
    1. You Don’t Have To Hire More Employees
    2. You Have Access To A Larger Talent Pool
    3. Lower Labor Cost

    **Links removed by Site Administrator so it doesn't look like you're spamming us. Please don't post them again.**

  4. #19
    Join Date
    Oct 2018
    Location
    Ukraine
    Posts
    3
    Outsourcing is not a blessing that will solve all your problems. And I can't say it fits any business. You cannot rely on your vendor to the full, you need to check and control anyways.
    On the other hand, outsourcing has its advantages. For example, it helps to reduce cost significantly. Also, entrepreneurs can decrease workload on their core team by augmenting it with offshore customer support managers.
    You never know what will work for your company in particular until you try because what is convenient to your competitor can appear absolutely useless for you.

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