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Thread: Outsourcing online customer support Is it worth trying?

  1. #16
    Join Date
    Sep 2017
    To decide if outsource customer service would add value for your company, there are some key considerations:
    Take a hard look at customer experience
    Audition a contact center's performance before signing on.
    Calculate real costs and savings
    Find ways to maintain the emotional quotient

  2. #17
    Join Date
    Sep 2018
    Outsourcing is gaining momentum, I should agree. And if your business undergoes rapid growth or you strive to decrease the costs, then outsourcing is definitely worth trying. However, don't chase cheap, but low-quality work, otherwise, the saved costs will be spent on making the work done again. To choose an ideal company/country for customer support outsourcing, ensure it provides quality work(address their customers for a feedback) and check outsourcing rates. Thisarticle may help you.

  3. #18
    Join Date
    Apr 2018
    Thanks! I always thought there are more advantages of outsourcing than disadvantages. The most significant cons are:
    1. You Don’t Have To Hire More Employees
    2. You Have Access To A Larger Talent Pool
    3. Lower Labor Cost

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