Who is currently using Interprise SUite?

[perniculous]

Can you tell us how it's going? CRM, Inventory, Ecommerce, is it delivering?

[mutahman]

I am surprised that you have not received any response to your question, as I find it very valid. We have been keeping an eye on Interprise Suite and Vision Core, and it's been a real pain to find any customers (for either company) that are successfully using either product. We have asked both companies and have been told by both "the product is new and we have customers going live over the next couple of weeks". Having read the forums at Interprise, it's obvious that their latest version SP3 with hotfix2, they have fixed many issues YET there still are MANY issues (around e-mail, phone/fax formatting, A/R balances showing up as different (incorrect) amounts on A/R reports, issues with "drop ship" sales orders, and quite a few others). With regards to Vision core, they don't have forums or (seemingly) as many early adopters so it's tough (actually it's impossible) to find details on issues the early adopters are having.

Today we did a second demo of Interprise and it was much better then the first demo.....but I still don't feel all that "safe" migrating our business over just yet.

I wish we could get feedback from live Interprise customers (and Vision Core customers for that matter).

[DavidM1]

I am surprised that you have not received any response to your question, as I find it very valid. We have been keeping an eye on Interprise Suite and Vision Core, and it's been a real pain to find any customers (for either company) that are successfully using either product. We have asked both companies and have been told by both "the product is new and we have customers going live over the next couple of weeks". Having read the forums at Interprise, it's obvious that their latest version SP3 with hotfix2, they have fixed many issues YET there still are MANY issues (around e-mail, phone/fax formatting, A/R balances showing up as different (incorrect) amounts on A/R reports, issues with "drop ship" sales orders, and quite a few others). With regards to Vision core, they don't have forums or (seemingly) as many early adopters so it's tough (actually it's impossible) to find details on issues the early adopters are having.

Today we did a second demo of Interprise and it was much better then the first demo.....but I still don't feel all that "safe" migrating our business over just yet.

I wish we could get feedback from live Interprise customers (and Vision Core customers for that matter).

I used it in beta and it was really buggy. Not ready for primetime action IMO. Any new product like that will have its issues. Maybe in a while it will be all right, but just to many bugs for a real ecommerce site.

[mutahman]

DavidM1, is it possible that you provide some more detail, such as what version of IS were you running, and what types of bugs were you running into? Also, were the bugs on the e-commerce side OR on the back end side that integrates with the cart?

thanks

Mutah

[DavidM1]

The problems I had were on the front-end side. I had a few SQL errors and just some unexpected results. Like one time I added to cart and the item never appeared in the cart!!! yikes, not good if you want to sell something ;-)

[mutahman]

so it sounds like the issues you were having were more with the ASPdotnet software (which is the cart that integrates with IS)...this is something I have not heard many people (actually none that I can recall) have issues with the cart...

Interesting. Thanks for the heads up

[DavidM1]

so it sounds like the issues you were having were more with the ASPdotnet software (which is the cart that integrates with IS)...this is something I have not heard many people (actually none that I can recall) have issues with the cart...

Interesting. Thanks for the heads up

when i said SQL i do mean MySQL errors

[RobbieB]

I'm in the process of implementing but it's a slow road for me. I think the developers are still so new they can't answer your questions without first going to IS tech support themselves. It's come a very long way since 2006 and the main issues I have right now are trying to learn how to do things in Interprise, or adapt/change our procedure so we do things right. At the moment I've got customers and inventory imported and I've been testing how we price and cost items and doing drop ships. Still have a ways to go though. Here's some info about my business. A small book mail order business coming from msaccess ordering app, and quickbooks only for accounts receivable... paper accounting. So this is a huge step in every way for us. Oh yeah, let me add that they still don't have a shipping module/plugin. The last demonstration they had showed promise but it was still lacking. I heard that it is almost ready for beta so I am hoping to see something this or next month.

[Gary Harrison]

I thought I would throw a couple of names and links in here. First here is a link to the forum at AspDotNetStorefront where a live customer (that is taking, processing and fulfilling around 1,000 orders a day) talks about their experience - http://forums.aspdotnetstorefront.com/showthread.php?t=12521

The most recognizable name on Interprise Suite is Alienware Australia; however they do not use the web module. Below is a list of a few websites running AspDotNetStorefront for Interprise Suite…


http://www.razerzone.com/
http://www.feelmorehuman.com
http://www.nutritox.com
http://www.thesilverliningstore.com
http://www.petmeds.co.uk/
http://www.davidjeremiah.org/shop/
http://www.efuel100.com
http://www.iactivity.co.uk/
http://www.argentdreams.com/
http://www.trevichocolate.com (not yet live)
http://www.distinctiveappliance.com
http://www.flirtcatalog.com
http://www.hvacspot.com
http://www.fanbuyer.co.uk
http://www.istudiostv.com
http://www.lvb.at (German)
http://www.ultimatebikes.com/

Robbie – for customizations you may want to check with http://www.relayconsultingllc.com, http://www.vortx.com/, http://www.interprisesuiteplugins.com/ or http://www.interprisesuiteplugins.co.uk/. Also the shipping module will be part of IS 2009. We wanted to have a few local companies use it for a while before making it part of the program. We will preview the latest version of that at the Annual Conference in Las Vegas Sep 15-19 and you do not need to be a customer to attend.

For those who are thinking of purchasing Visioncore – here is the link to Adept Accounting which is very similar (it was co-authored by Comtech Solutions) and free. http://www.download.com/Adept-Accounting/3000-2064_4-10561207.html


Sincerely,

[webdesigner]

Gary, I tried to check out the sites you linked to above. I could not find any that actually worked, although I only tried the first 10 or 12. All of them were extremely slow and had java or sql errors that prevented one from checking out with a product. The cart system seems extremely antiquated and clunky, especially compared to modern e-commerce systems. If these are the sites you offer as an example is it fair to conclude that the system is still not functional at this point? Do you know when it might be? I have heard some people have been trying to get Interprise Suite working since 2006 and still no luck. What is your take on this situation? Are there sites that actually work out there somewhere? If so could you please post some links here?

[Mark74]

Hi, I know the petmeds site works as we used the site during our testing process. We have just built www.purelygps.co.uk (http://www.purelygps.co.uk). Cart functionality is basic, but you can buy the source code and use it as a platform to build on. I agree the speed is an issue. We think its to do with the heavy use of javascript and the way the system uses xml packages. ie Its not all true Dot.Net. But it was cheap and it was quicker than starting from scratch. As to Interprise were thoroughly impressed so far.

Mark

[Gary Harrison]

Mark 74 - Great looking website!!! You will be happy to know that AspDotNetStorefront will have the SP5 version of the cart out in the next couple of weeks which has a lot of performance improvements.

WebDesigner - I just checked the sites listed above and they are all working with the exception of Razorzone. For razorzone we do not handle their home page – only their shop section so this is not an Interprise Issue. (Edit - It looks like they did move their homepage to Interprise now).

Interprise was not released wide until the end of 2007. In 2006 we held off the release for another year as we converted our plug-in architecture into a true application platform. This has allowed companies like http://www.pluginsforinterprisesuite.com/ and http://www.interprisesuiteplugins.com/ to create some very integrated plug-ins. In Late April we were acquired by the Taylor Corporation (14,000 employees) and have grown substantially since then.

At our conference last month I learned of a few more very cool websites running IS…
http://www.personalcanvasart.com/
http://www.storkie.com/ (checkout the integrated personalization module)
http://www.3n2sports.com/

As for technology the cart is built from the ML version of AspDotNetstorefront (10,000 websites) using asp.net pages. XML packages are used in places where clients want to customize so they can upgrade to newer versions without losing their upgrades.

Thanks!!

[Spaceman]

Good day,

Can anyone else provide websites that were built using Interprise?

I'm a one man company that had $180k in sales last year and would like to take the next step in growing the company. I currently sell all our items on eBay, but wold like to create our own presence in the web. How I would like to separate us from the competition is to create a professional website (something the competition is lacking) that will project a professional image.

We also use Quickbooks at this time and do not like it at all.

I'm looking for a all-in-one system. I see that Interprise at one point offered a one person account for free? Is this still offered?

Thank you for your time,
Spaceman

[perniculous]

You can't buy Interprise with an integrated web module anymore. Too bad really. ASPDNSF pulled the plug on it.

[Scubed]

Mr Harrison?

[mutahman]

seems that Interprise doesn't want to answer this question now...I've sent e-mails to my sales rep at I.S. and he is choosing not to respond.

Now that this "cart issue" has come to light, I can share our updated experiences.

If you read through this thread you can see that we are a Netsuite shop and were looking for a replacement to Netsuite simply because we continue to add the number of international websites we run, and Netsuite (as a cart) does not give us the most flexibility we would like to have AND cost is certainly an issue (because we run each international website through a different international company, which requires us to buy separate instances of NS and this is quite costly).

so we have been on the search for a number of years, and looked SO many different ERP/e-commerce combos. Early in 2008 we chose Interprise Suites with the ASPdotnet shopping cart. Even though I felt at the time they were not ready for prime time, I knew we had 3 more years on NS and we could get Interprise/ASPdotnet set up to run one of our international sites, and as they progressed the software, we could add more sites.

We chose to first set up out Canada website on IS/ASPdotnet and it didn't work properly (did not calculate taxes properly and there were issues with the CC gateway). After 8 months of working on the set up and issues, working with IS customer support, ASPdotnet's customer support and the gateway's customer support. we realized that we were getting nowhere, and the site that was scheduled to launch in July, then August, then Sept., then Oct.---was not ready to launch.

So I contacted the IS and ASPdotnet guys and after a month of e-mails where they (a) said they would not provide a refund (b) said there were no issues that they knew of (c) said would work to fix the problems (funny because they first said there were no problems) at no cost to me.

So a month and a half later, I have heard nothing back from them....I sent them a mail 2 days ago (copying ASPdotnet guys and IS guys) and have yet to hear back from them. In my mail I simply asked (a) for an update on the "fixes" and (b) for an update to the word on the street, whereby I'm hearing there is no more partnership between IS and ASPdotnet.

So, obviously, I'm not at all happy with the fact that the software doesn't work (which I expected), but I am extremely dissatisfied with the fact that after 8 months we could not get a basic website to properly process orders and most dissatisfied that the companies have chosen to (seemingly) stop their working partnership without ANY notice to existing customers.

Gary you may want to chime in here before it gets ugly

[DimeSoftJohn]

I can certainly see why it would appear that the eCommerce module by AspDotNetStorefront for Interprise Suite is no longer available as aspdnsf took it off of their website. However, nothing can be further from the truth.

Inteprise Solutions recently announced that they have purchased ownership of the source code from aspdnsf and has now taken over developent and support. They have also changed the name if the eCommerce module to Interprise Suite eCommerce (ISE).

Hopefuly that answers some of the concerns that are out there.

John Grande
DimeSoft Business Solutions
http://www.dimesoftinc.com/

[RobbieB]

Sounds like a fork in the aspdnsf development. Any word if the SF people will continue to send updated source to IS for including new features or is it going to be up to IS to keep up with them or add them on their own etc.

[InfoSourcing]

We are resellers for Interprise Suite and have few clients who have gone live and using the integrated software, I don't like to pitch their names here and they get called at, if you are interested send a private message or visit our website to get more information on who is using IS.

Regarding Aspdotnet storefront, yes they did have a hiccup with licensing and support issues, but I guess that's all taken care of now and IS has its own ecommerce module which makes it even easier for them to integrate more features ... Do read my blog about Inteprise here http://InterpriseSuite.blogspot.com for more updates on IS and its new version ..

Any more questions do feel free to ask we are here to help ...

[DimeSoftJohn]

From what I understand, Robbie, Interprise Solutions has taken over the module completely and will be soley responsable for new features, etc.

John Grande
DimeSoft Business Solutions
http://www.dimesoftinc.com/

[David - UK]

Does any one know of a better Interprise forum other than the connectedbusiness one? It is a waste if time and also fully moderated. Sometimes it takes up to a week for my post to show up. (if at all)

Now that the IS section of the ASPDNSF forum has been wiped there is little to no information available to users. (it was a loss of the only decent resource available)


David

[Juliawilliams]

As everbody in business knows that Interprise Suite is an affordable, fully integrated application designed for today's business. It is the most technically advanced system on the market right now and give you fully integrated real-time eBusiness capabilities.

CRM is one of the most powerful modules in Interprise Suite which results into generation of:

1. Company-wide view of all the activities for a particular period
2. unlimited number of leads and prospects
3. custom categorization of activity items and so on

[mutahman]

In my 3+ years of being on this forum I've never called out any company, but Interprise Suites---you guys are always "on the sell" and as someone who has purchased your software (more then a year ago) and someone who has been waiting for fixes (from Interprise employees) for 4 months, I'm personally sick and tired of all the **** you spew. The software is not ready for prime time, you love to broadcast headlines that you can spin positively, and then when users (like me) ask questions we're always told "it's coming"....then it doesn't come and the software falls well short of what is advertised. I'm so sick and tired of you guys that I'm now happy to broadcast to everyone how disgusted I am with you.

If you guys were straight you wouldn't have to deal with disgruntled customers like myself, but instead you practice business in a dodgy way and now you are going to get burned.

[RobK]

In my 3+ years of being on this forum I've never called out any company, but Interprise Suites---you guys are always "on the sell" and as someone who has purchased your software (more then a year ago) and someone who has been waiting for fixes (from Interprise employees) for 4 months, I'm personally sick and tired of all the **** you spew. The software is not ready for prime time, you love to broadcast headlines that you can spin positively, and then when users (like me) ask questions we're always told "it's coming"....then it doesn't come and the software falls well short of what is advertised. I'm so sick and tired of you guys that I'm now happy to broadcast to everyone how disgusted I am with you.

If you guys were straight you wouldn't have to deal with disgruntled customers like myself, but instead you practice business in a dodgy way and now you are going to get burned.

We actually have many happy customers who would dispute your claim that Interprise Suite and Interprise Suite eCommerce are "not ready for prime time", as they are using these applications to effectively manage and grow their businesses.

I am sorry that the same does not appear to be true for you and your organization, but as I do not know the details of your situation I cannot comment further other than to invite you to contact me so that I may learn whether/how we can enable you to have a positive experience using our solutions.

Feel free to either ring or email me at your convenience.

(Note: poster's contact info removed. Please use the PM function. The Old Sarge)

[drek]

i downloaded the single user demo and installed it.

there were a few problems but nothing that made me too worried.

i like it in my test overall but i'm yet to use it as a store front. i do plan on purchasing it and deploying it for a wholesale customer i have.

I'm still researching and not leaving any stone unturned. what does worry me is i cannot find too many forums and people (not selling the product) talking about it... i don't want marketing, i want sys admins and end users to tell me what they don't like about it, I've already heard about all the awesome features, now tell me what sucks. It lets me know what to honestly expect, i know what sucks about quickbooks but i still use it and recommend it, same goes with great plains....but if i can get a good feel about IS i may stop recommending GP and tell people to use IS. the best way to learn is the hard way, but homework is as important.

[RobK]

i downloaded the single user demo and installed it.

there were a few problems but nothing that made me too worried.

i like it in my test overall but i'm yet to use it as a store front. i do plan on purchasing it and deploying it for a wholesale customer i have.

I'm still researching and not leaving any stone unturned. what does worry me is i cannot find too many forums and people (not selling the product) talking about it... i don't want marketing, i want sys admins and end users to tell me what they don't like about it, I've already heard about all the awesome features, now tell me what sucks. It lets me know what to honestly expect, i know what sucks about quickbooks but i still use it and recommend it, same goes with great plains....but if i can get a good feel about IS i may stop recommending GP and tell people to use IS. the best way to learn is the hard way, but homework is as important.

Hi drek.

Feel free to give me a shout if you would like to be put in touch with one of our existing reseller partners. My guess is that they would be best positioned to tell you the good, the bad and the ugly they have seen regarding Inteprise Suite in a variety of industries and customer organizations.

[drek]

Hi drek.

Feel free to give me a shout if you would like to be put in touch with one of our existing reseller partners. My guess is that they would be best positioned to tell you the good, the bad and the ugly they have seen regarding Inteprise Suite in a variety of industries and customer organizations.

i did, but i'd rather hear end users/sysadmins dealing with the issues first hand, and avoid the marketing/sales pitches... i feel that way about all software vendors.

[mutahman]

drek.......you want to see how bad Interprise is with regards to answering customers on their own forum....check out this link

http://www.connectedbusiness.com/FORUMS/UserForums/tabid/136/afgroup/5/Default.aspx

it's amazing that these guys have all the time in the world to come onto this and other forums to pitch the product, BUT they don't get onto their own forum to answer the many questions customers are asking (IE when is the 2009 version of the software being released? can you guys clarify/update everyone on the ASPdotnet cart situation?)

[RobK]

drek.......you want to see how bad Interprise is with regards to answering customers on their own forum....check out this link

http://www.connectedbusiness.com/FORUMS/UserForums/tabid/136/afgroup/5/Default.aspx

it's amazing that these guys have all the time in the world to come onto this and other forums to pitch the product, BUT they don't get onto their own forum to answer the many questions customers are asking (IE when is the 2009 version of the software being released? can you guys clarify/update everyone on the ASPdotnet cart situation?)

lol, I wish I did "have all the time in the world", but unfortunately that is not true.

Regarding Interprise Suite version 2009 and Interprise Suite eCommerce version 2009, we are looking to have them released by the end of the month.

At the end of January, we signed an exclusive licensing agreement for ASPDotNetStorefront's fully integrated ecommerce solution, "ASPDotNetStorefront for Interprise Suite" (ADNSF for IS). The product will be added to the Interprise Suite product portfolio and marketed as "Interprise Suite eCommerce".

We attempted to update our authorized channel partners and ADNSF for IS customers in as comprehensive and quick manner as possible; if you are an ADNSF for IS customer or Inteprise authorized channel partner and we missed you, you have my apologies.

[mutahman]

lol, why is it that you come in here to post your responses and not go on the forum and answer the many people who have written you a check?

you are a laugh riot

[RobK]

lol, why is it that you come in here to post your responses and not go on the forum and answer the many people who have written you a check?

you are a laugh riot

If you have unaswered questions about our solutions, whether you've "written us a check" or not, feel free to contact me at my email address (*********) or phone number (*******). If you actually are looking for answers about our software and/or services, I will be happy to facilitate your getting the appropriate answers.

If, on the other hand, you are just looking to throw out unsubstantiated, vague and negative statements anonymously about your perception of Interprise Solutions and/or our products, that choice is obviously also available to you.

In either case, enjoy! ;)

[mutahman]

a) again you have the time to come in here but not taking the time to answer questions on your own forum (and yes before I posted this, I did check the IS user forum to see if you answered any of the customers who have been waiting for answers for weeks)

b) you want me to substantiate on this forum? I'll post all the e-mails between myself Michael Anderson, Marty Marshfield, Curt Rice and Dan at ASPdotnet on how the cart does not properly compute Canadian provincial taxes and their acknowledging it

Don't try to get cute with me, go do your job and sell software (that will be fixed "next month")

[RobK]

a) again you have the time to come in here but not taking the time to answer questions on your own forum (and yes before I posted this, I did check the IS user forum to see if you answered any of the customers who have been waiting for answers for weeks)

b) you want me to substantiate on this forum? I'll post all the e-mails between myself Michael Anderson, Marty Marshfield, Curt Rice and Dan at ASPdotnet on how the cart does not properly compute Canadian provincial taxes and their acknowledging it

Don't try to get cute with me, go do your job and sell software (that will be fixed "next month")

a.) Actually, I did respond to outstanding questions on our own forum this morning. I would suggest you check once more on our ConnectedBusiness forum and compare the date/timestamp of my responses to posts on that site to the timestamp of your response here, as I have the feeling you will not believe this without verification.

b.) Apparently I am not doing an adequate job of communicating to you and for that I apologize and will try one last time: if you actually want an answer to outstanding questions related to Interprise Suite and/or Interprise Suite eCommerce, then contact me and I will facilitate an answer for you; if not, then that is your choice. The fact that it has taken this long for you to even mention what, at a high level, your issue is and the fact that you have repeatedly declined to contact me about a resolution to it seem to confirm what your objective is regarding posting your dissatisfaction here.

c.) I actually am donating my "off-the-clock" time to respond to you, mutahman, so you don't have to worry that I am taking time away from my job to do so.

[DimeSoftJohn]

As an Interprise Suite reseller, I go into the Interprise forums daily and it is very rare, if ever, that I find a post to be unanswered.

Have you taken Mr. Kirkey up on his offer to hear your greavances (see above post) offline so he can assist you in fixing what "doesn't work?"

John Grande
DimeSoft Business Solutions
http://www.dimesoftinc.com/

[David - UK]

You have to be joking!

all these are unanswered - have a look

http://www.connectedbusiness.com/FORUMS/tabid/136/view/grid/afgt/unanswered/Default.aspx

[David - UK]

Deleted

[DimeSoftJohn]

I stand corrected.

[mutahman]

Rob, I most certainly do have an issue with you guys spending so much time in here selling your software (when there are so many customers who have issues, while the software is always "being fixed next month" and while there are so many unanswered questions on the connected site) and like the way you ran onto the IS forum, posted a couple of answers (to questions that have been open from a week to 4 weeks) and then ran back in here to make it seem like I'm the liar. Don't try and bul#$$@t me/us, you guys are not actively on that forum answering questions....you ran in there because I called you out. Usually, any answers on that forum (if and when questions are answered) are from the Philippines support team.

With regards to you trying to make me seem like I'm "avoiding coming to you", here's a question for you.....why communicate with you when (a) you were not the rep that my account was given to (when John Grande left the company) (b) when Michael Anderson, who is the VP of Business Development is supposedly on the case. What is it that you can do for me that these guys are not supposedly already doing? Are you going to be able to light a fire under them so they actually either fix the cart issue OR refund my money?

With regards to not pointing out what the issue was, I have pointed out (on another Interprise thread on these forums) what my issue is. And in addition to the cart not proprely working, my issue is the fact that since November 2008, I've been sitting here like patience on a monument.....waiting, waiting, waiting for Marty, Michael or Curt to either (a) fix the issue or (b) give me my money back. Dan at ASPdotnet did the right thing, admitted there was an issue and refunded me in full. Interprise, instead, chooses to tell me they will fix it, then does not answer my mails----does not answer my voice mails--then when they finally do (this past Friday) they send me a letter stating something different then what we last discussed on the phone. This game is juvenile and bad business. Again, I can easily prove this by posting all the e-mail correspondence I've had with these gentlemen.

For 2 years I did my due diligence on the offerings out there, posted on this forum, spoke with many other business owners, tested many other products and after talking with John Grande and the I.S. team in the Phillipines was assured that the cart was ready to work properly in Canada.....and it was not (and still is not).

I am telling others about my experience with Interprise. Interprise has proven to me on MANY occasions that your business approach is simply not based on honesty. You, Rob, are simply doing your job, and selling the company line. Doesn't mean that you as a person are dishonest-I don't know you from a hole in the wall, and have had no interaction with you.

But I can state with 100% certainty and ability to back up what I am saying, that my experience with Interprise has been simply horrible.

And I have to point out that I believe the above quick exchange between Dime Soft John and David UK is another great example of what I'm talking about here. John used to be an Interprise employee, the guy that prior to my purchase I asked about the cart being ready for Canada (and told me "yes we have many e-commerce customers in Canada using the cart"), and is always ready to pitch the positive spin. He quickly comes in here to say "hey I'm on the site all the time and posts are "very rarely" unanswered....and then when called out gives a simple "oops" type of reply.

The connected website ALWAYS has TONS of unanswered customer questions...take a look a the link David-UK posted....look at the dates on some of these questions. It's a joke.

This is the game you guys play and customers are now starting to call you guys out on it.

[Prowire]

I have been reading this forum for a few years and now it times for me to give my personal experience with IS.


I have been in the implementation stages for over 1 year. I can say that IS as a company is run very badly, they continue to blow smoke but never ever deliver on promises that they give. I have paid thousands of dollars for Ebusiness version of their software suite and also design services. I have been waiting for their "PackN Ship" system which was supposed to be released in 2007; here we are in 2009 and no Pack N Ship. These guys are using us beta testers for the product. I have asked many times for a full refund and my emails go unanswered. You will never ever ever ever get a straight answer on anything from these guys. I have met Gary Harrison and John Grande in person at an IS Sponsored event, I can tell you that there were a lot of unhappy people in the crowd. While at the event people were asking questions directly to Gary and John which were not answered or completely avoided. Luckily for my I have been using Order Manager by Stone Edge without any issues throughout the IS implementation stages. I recommend any small business looking to go with IS to be very careful of promises that will be made to get you aboard. Plain and simple these guys lied to me and took my money when asked for a refund they simply choose to not return emails.


Stone Edge is the best bet for the money , I just wish Stone Edge looked a little cooler, their product is rock solid and has never let us down , if we do have issues their support is great and they answer their phones and have walked us through the setup.



I don’t see how IS can stay in business much longer with the amount of pissed off customers that they have.

I know that Gary and John read these forums so I hope that they learn something from their customers airing their dirt laundry here. Gary you should really resign before you completely run IS down the toilet, John Grande stop lying to people.

[DimeSoftJohn]

Dave, just because you had a bad experience with my former employer, do not for a moment presume to think that you know a thing about me, personally. I challenge you to provide one example where I lied to you or anyone else.

As far as why IS continues to stay in business, as I am no longer part of that organization, I couldn't answer that officially, but I can tell you that there are MANY companies that are running Interprise Suite successfully.

John Grande
DimeSoft Business Solutions
http://www.dimesoftinc.com/

[mutahman]

Prowire please send me a PM. Myself and 3 others who have purchased Interprise and are tired of the lies (and have software that does not work) are organizing a class action lawsuit.

[louie]

I am surprised that the many satisfied Interprise customers haven't posted here saying they are using and are happy with Interprise.
We purchased Interprise last July and worked for a week on transferring data, only to discover a glich in the system that made it unusable. Once the problem was fixed, we were into our busy season and didn't have the time to stop and redo. Apparently we are going to try again next month to get up and running.
After reading the negativity regarding Interprise, it will be interesting to see if all goes according to plan.
Our total investment was close to $25,000.

[David - UK]

Have you seen this video? listen out for the last line.

Video clip from main Interprise site (http://www.interprisesuite.com/t-Video_BillDimes2.aspx)


Mutahman, you need to speak to the support guys that Dean Chinni is using

Another video clip (http://www.interprisesuite.com/t-Video_DeanChinni2.aspx)

[mutahman]

It's quite clear that my experience with Interprise, to this point, has been horrible.

With that said, today I came to an agreement with their VP of Business Development, to give them 3 months to fix my problems, and if they do not then I will get a full refund. If the fixes do get us out of the gate I will give them the appropriate kudos for making the fixes, and we'll then put one of our sites onto their system to see how it works in an live environment.

I will report back to you all in June to let you know what happens.

[Prowire]

Thats great they they are at least willing to work with you . I really hope that you get IS up running. I would be very surprised if the refunded you any money .I asked them to refund mine and they NO. Heres the proof below The Answers from IS are in red



From: Joe Davitian [mailto:*******]
Sent: Tuesday, September 02, 2008 4:13 PM
To: Grande, John L (INT)
Subject: RE: Questions



1 will i be charged for the new release YES or NO this is a simple question . If you were unable to go live with a previous version as a result of a problem with a previous version or as a result of Interprise Solutions, then yes, we would be delighted to provide you with the upgrade at no charge.

2 did you get the email i sent you on Friday YES or NO another simple question No.

3 are you willing to refund my money if this cannont be completed this week YES or NO . If you need a simple answer now, the answer is no.





you have asked me for revision info that i have sent you 4 days ago .



I hope you understand that with these challenging economic times myself as a small business owner simply do not have the extra cash like we did 12 months ago , therfore i need to know how much this is going to cost me and when will it be done . your company is quick to take money and slow on delivery .



This is becoming very stressful for me dealing with this whole deal .



As of today All emails sent to them have been ignored

Heres a total of what i have spent so far

IS software 975.00
ASPDNSF 1200.00
IS Design Services 2000.00

on year of hosting 12 months @ 375.00 per month recommended by IS as a minimum server hosting plan to run their software suite

for a grand total of 8675.00. that alot of money to have NOTHING to show for it . the website they built for me is awful and incomplete . I wish they would offer me a chance to make it right or refund me some of the money i have spent :mad:

[mutahman]

Prowire, why accept this? If you believe you have been mislead and the product is not working as per what they promised you, then don't let them off so easily.

You should have all the correspondence to corroborate your story, this way if they will not help you then you go legal. I hate to have to make anything litigious, but when that is the last course of action, then take it.

[louie]

Prowire;

Please confirm - all emails regarding these issues have been ignored?
I don't understand how a company can sell a product that doesn't work properly and continue to do so.
If Interprise is now owned by Taylor group, should we perhaps be addressing these issues with them?

[mutahman]

Louie

I think you should contact RobK as per his posts on this thread.....see if he can actually make something happen for you. He put himself directly in the line of fire, so now make him put his money where his mouth is (and report back to us here).

One thing I find (and have always) found suspicious, I continually hear Interprise people (employees and VARS) say "we have many satisfied customers" but can produce hardly any as references (they love to hide behind the "we want to protect their right to remaining anonymous" stance....funny how nearly every customer who has been successful with their software wants to remain anonymous)

I will certainly keep you posted as the how my situation turns out, because I expect that based on my 13 month experience with the software and the company, I'll get a whole new story when June rolls around.

[David - UK]

I just googled these:

http://www.moderncomputingsys.com/default.aspx
http://www.petmeds.co.uk/
http://www.lerrynsecure.com/ASPDNSF/default.aspx
http://www.evolvesys.com.au/default.aspx
http://www.bamboo-tiki-bars.com/default.aspx
http://www.3n2sports.com/
http://store.keystoachievement.org/
http://www.grinderdiamonds.com/default.aspx
http://www.supplements.net/default.aspx
http://www.docketport.net/default.aspx
http://www.scanner-direct.com/default.aspx
http://www.bearcreekbronze.com/default.aspx
http://www.frenchclick.co.uk/
http://www.sparesgiant.com/default.html
http://www.hotjewelrywatches.com/
http://www.davidjeremiah.org/shop/c-2-books.aspx
http://www.medicalsupplyworld.com/
http://www.headingonline.com/default.aspx
http://dev.sainetcom.com/default.aspx
http://www.pracovneodevy.sk/default.aspx
http://maritzsgps.com/default.aspx?

[louie]

Thanks for the lengthy list. I took a quick look at about 8 of the sites - and noticed most are outside of North America? These are great websites - they are all powered by the new Interprise web module? or ASP dotnet?
Are the companies on this list using Interprise for their daily accounting needs? That is what I am most interested in.

[David - UK]

A whole buncjh of IS 2009 videos just showed up on the Connected Business site:

http://www.connectedbusiness.com/VIDEOS/InterpriseVideos/tabid/216/Default.aspx


and there are now featured customers on the main site:

http://www.interprisesuite.com/

[mutahman]

Not to sound like a hater, but I think most of these sites look like they are being run by a guy in his underwear in his basement. the 3N2 site is the one that looks professional.

2 of the sites don't even come up (http://www.petmeds.co.uk/403-1.htm, http://www.medicalsupplyworld.com) and one of them has placeholder text and no pricing (http://dev.sainetcom.com/default.aspx)

These guys badly need reference sites.

And they need to get into the new millennium and get with the one page checkout (instead of 5 pages to check out).

[David - UK]

http://www.petmeds.co.uk is one of the best I have seen

[The Old Sarge]

http://www.petmeds.co.uk is one of the best I have seen

Right now, it can't be seen ...

HTTP 403.1 Forbidden: Execute Access Forbidden
Internet Information Services

[David - UK]

has always worked OK for me, could be because I am in the UK and all other destinations have been blocked to preserve bandwith ???

[thomasr79]

Hi,

Just been reading this thread. That's correct David, we block all non UK traffic as we can't sell abroad (licenced medication).

[David - UK]

Congratulations, one of the best IS websites I know of.

I wish I could be confident enough in the future Interprise to switch my business over to using their software. I have had it on my server for some time now and really like it.

It would be good to hear from someone who has had a positive experience with Interprse

[spritemad]

First of all hello to all - i've just been reading this tread with interest - as we (my family company) has just invested in this software ! We had a good look arond the market place looking at offerings from Microsoft and Sage to name but two and also looked at the open source offerings that are out there. We decided on Interprise after "playing" with the single user edition and seeing a full demo of the software and storefront.

We need an integrated approach in order to streamline our workload as we are a small company, so running standalone applications for CRM and accounting and ecommerce has quickly become a real pain in the A** !

We are about to embark on the importation of data from existing applications (sage 50 and ACT) and hope to go live in a month or two - i'll keep you posted ! One question though we purchased SQL 2008 and the good folks at interprise seem concerned that interprise may not run properly as its only been tested on SQL2005. Can anyone shed any light on this at all ?

I really hope we have made the right decision !:confused:

[DimeSoftJohn]

SQL 2008 is not officially supported by Interprise Suite. We've heard from customers that had issues and moved back to 2005. If IS doesn’t officially support it, don’t do it. Our understanding is that the testing for Interprise Suite 2009 includes SQL 2008 as well as the newer Windows Server products. Stick with what works.

John Grande
DimeSoft Business Solutions
http://www.dimesoftinc.com/

[drek]

One question though we purchased SQL 2008 and the good folks at interprise seem concerned that interprise may not run properly as its only been tested on SQL2005. Can anyone shed any light on this at all ?

I really hope we have made the right decision !:confused:

ERP software not supporting latest DB offerings is actually quite common, back when sql 2005 was released, i had to stick to sql 2000 for about a year before i could upgrade, i was running at that time microsoft great plains...yeah so not even microsoft was ready for their own latest release. (i no longer work at that company so i dont know if GP supports 2008 today)


as if whether or not you've made the right decision, i dont know, i'm looking into interprise sutie myself and i'm VERY interested, and i'm working on a small project that sounds like it has the same issues as you do. please keep us posted.

the more information is shared the better choices we can make.

[thomasr79]

well 12 months ago our experience was awful as one of the first on to it.

It's now a positive one and beleive we have a good product. If you are a serious ecommerce player though, you will need the source code for the webstore.

We bought the source code and we develop internally (2 developers) and for interprise mods we use a reseller as it's way too complicated.

If people want to send me their requirements for a 2nd opinion I can let you know if it's possible etc without the ******** that some interprise reps may be giving you. We are using every single part of the product and often do more than 100 orders per hour. To confirm, we are using the accounting side also.

Separately to the above, we have spare developer resources so may be able to help out on the webstore side.

ricky AT petmeds.co.uk.

In regard to Rob Kirkey - suggest you keep quiet rather than ******* off the entire userbase with crap comments. Customer always right remember.

[RobK]

well 12 months ago our experience was awful as one of the first on to it.

It's now a positive one and beleive we have a good product. If you are a serious ecommerce player though, you will need the source code for the webstore.

We bought the source code and we develop internally (2 developers) and for interprise mods we use a reseller as it's way too complicated.

If people want to send me their requirements for a 2nd opinion I can let you know if it's possible etc without the ******** that some interprise reps may be giving you. We are using every single part of the product and often do more than 100 orders per hour. To confirm, we are using the accounting side also.

Separately to the above, we have spare developer resources so may be able to help out on the webstore side.

ricky AT petmeds.co.uk.

In regard to Rob Kirkey - suggest you keep quiet rather than ******* off the entire userbase with crap comments. Customer always right remember.

I certainly would not want or intend to do as you say and I would ask your assistance in helping me understand which of my comments you find so offending.

This one may:
I don't believe your customer always is right and I also don't believe your customer wants to always be right.

For example, Ricky, if one of your customers has a bad experience with your company and your products, they usually don't want to be right if they believe you will not want to go out of your way to make things good for them and I am hoping that they are not right in thinking you wouldn't make things good for them.

[thomasr79]

forgot to say - UK support has been good for us also.

[RobK]

Louie

I think you should contact RobK as per his posts on this thread.....see if he can actually make something happen for you. He put himself directly in the line of fire, so now make him put his money where his mouth is (and report back to us here).

One thing I find (and have always) found suspicious, I continually hear Interprise people (employees and VARS) say "we have many satisfied customers" but can produce hardly any as references (they love to hide behind the "we want to protect their right to remaining anonymous" stance....funny how nearly every customer who has been successful with their software wants to remain anonymous)

I will certainly keep you posted as the how my situation turns out, because I expect that based on my 13 month experience with the software and the company, I'll get a whole new story when June rolls around.

Louie,

I invite you to do as mutahman suggests and contact me:
Rob Kirkey
Regional Manager
Interprise Solutions
edited by administrator: please put all contact information into private messages, do not post it on to the forum. Thank you

[thomasr79]

I certainly would not want or intend to do as you say and I would ask your assistance in helping me understand which of my comments you find so offending.

This one may:
I don't believe your customer always is right and I also don't believe your customer wants to always be right.

For example, Ricky, if one of your customers has a bad experience with your company and your products, they usually don't want to be right if they believe you will not want to go out of your way to make things good for them and I am hoping that they are not right in thinking you wouldn't make things good for them.

This is my last reply as not got time for this. You're right about being honest with a customer and quite often that's the best approach. Except, that honesty has to be given either with a decent sorry or some solid facts to prove otherwise. Both of which you are not providing above and If I was a new client looking at Interprise, your comments would be putting me off.

The latter being a shame since, in the UK at least, it's a good product. Really am not coming back on so no need to reply.

[RobK]

This is my last reply as not got time for this. You're right about being honest with a customer and quite often that's the best approach. Except, that honesty has to be given either with a decent sorry or some solid facts to prove otherwise. Both of which you are not providing above and If I was a new client looking at Interprise, your comments would be putting me off.

The latter being a shame since, in the UK at least, it's a good product. Really am not coming back on so no need to reply.

I am sorry you will not be back to help educate me on how I have been dishonest.

I do know I am not being dishonest by stating that the comments in this thread, including yours above, citing that Interprise Suite is a good product are from only a fraction of the hundreds of happy IS customers world-wide.

[David - UK]

Thanks Ricky/Karl for taking the time to post, reassuring to hear from you.

If nothing else, this thread seems to have motivated some new voices. Who, I guess, normally sit on the sidelines and observe.

With all the backbiting it's easy to lose focus on what we all require

Businesses need comprehensive tools like Interprise. I find running our business is hard enough without having to fight our own systems. We need an advantage to compete in today’s cut throat environment, Yeah - I want to beat my competitors!

For me, the biggest advantage of any Interprise type system is efficiency. The old fashioned way is to throw more people at a problem, but the cost of employees is undoubtedly one of the biggest for any business. Not to mention all the hassle/problems they bring.

Let’s hope Interprise can pull it off so we can concentrate on making our business sleek and efficient and ultimately more profitable. We can push ahead of our competitors and give ourselves security for the future... hey, we all need that right now :D

Bottom line is: We all have commitments, mortgages, and families to feed, so do our employees. We need software we can rely on. I have found from my own bitter experience that with Everest I could not. I am having some Interprise/Everest Déjà-vu moments though.

I can read between the lines and see that Interprise have had to outlay so much for no return, I suppose if they had a few thousand customers the support fees would allow them to employ people fix all the things we criticise them for…Yet another one of those chicken and egg scenarios

David

[Prowire]

Well to my surprise I received a phone call from IS the other day. The person who called was Robert he seems to be very concerned about my experience with IS (obviously someone is reading these posts). I told him that I had cancelled my server account as well as completely remove all traces of the software from my computers due to the lack of support and failure to deliver a my website skin that I had paid for. What happened next was very surprising; He offered to make thing right for us. The following day I received a conference call from Robert and Curt Rice, Curt layed out a plan where they (IS) would implement the software and create the website skin that I had paid for over a year ago in a timely manner (3 months). I am very excited to see my years of waiting finally materialize. These news guys at IS seem like they have it together unlike the old IS. I will keep you guys updated.:D

[GreenMachine]

First this thread is full of interprise reseller and employees trying to pump interprise product.

Interprise suite is a great product with great promise. The vision is on, but the delivery is off. While there are some things in the product that are great, there are others that make you go hummmm.
I have tried to go live with interprise a few times in my company. We have about 30 users and do quite a bit of transactions a day. A software should not hinder the ability for your company to function. Interprise is soooo buggy and sooo un stable it did.
INTERPRISE NEALLY PUT US OUT OF BUSINESS. I must warn others out there to be very carful when considering this product. Support is totally unacceptable and is off shore with 4 people that barley speak English only answer the phone 50% of the time. If you dont bleive me try calling your self.
I have also never seen a release come close to being released on time. Their shipping module is 2 years and waiting is2009 is 6 months delayed with no ETA.
Interprise sales team does not follow threw and does not follow up.

I would love to hear from anyone that has had the opposite experience with ineterprise. Interprise really needs to listen to their user base or its going to go away! This thread is not full of happy users.

My impression interprise is underfund and understaffed and lacks the executive management to create an application to be truly competitive to other ERP out there.

[louie]

How are things going with Interprise. Have the problems been solved?
I have been told that the Interprise system works great now. Any comments?

Louie

[Quijibodesign]

From a lack of response. I do not know how it is going, but I will be adding a new test site. I have another client that is thinking of putting their toe in the water with IS.

[GreenMachine]

Be careful before you dive into IS. Rough waters. ERPs need to be stable!! There are too many people screaming, about thier IS problems with the application and getting in touch with IS. Make sure you call support and ask a questions before you know what you are getting into.

I believe it will change for the better at some point with IS but only in time (years).

From a lack of response. I do not know how it is going, but I will be adding a new test site. I have another client that is thinking of putting their toe in the water with IS.

[Quijibodesign]

I forgot to mention that I have been through the story of IS. We built one of the sites in the beginning of this thread. I just need more information about the IS side of the package at this point. We had a few issues with creating the first site, but we worked through most of those problems. It was not the most intuitive of processes, but now I have another client that needs the same or similar work done. The only difference is this is an existing company, so they have sales history and accounting that will need to be included in the "IS" side of the project. Another major difference is they do not need the drop shipping technology, but they care greatly about the inventory management side.

[garyk]

Hi,

Its certainly interesting reading the above comments. Last summer a colleague and I became resellers for Interprise Suite. I was very impressed with the product and liked the fact that the SDK was free. As someone who primarily earns a living doing ERP consultancy on Sage products my only real concern was lack of awareness. Due to the Taylor Corp. acquiring Interprise we were told that funds were in place to start a large marketing campaign in August 2008. So with that in mind we duly joined. The marketing effort never materialised, in fact nothing materialised. Having discussed this with Interprise UK we were then told it was going to start in Jan 2009. Well here we are nearly in June and guess what? Absolutely nothing has happened!

In the accounting market space alot can happen in 12 months and if people aren't aware of your product they aint going to buy it. This hit home when we had a prospect who liked the system but was nervous about a product he had never seen or heard of, crazy when you think its 4 years old! The bottom line is businesses run on accounting systems and there needs to be a high level of confidence in the product, the dealer network and the vendor.

Sage have demonstrated that with aggressive marketing you can dominate your sector with average products, I truly believe that Interprise is an above average product (although its not a true ERP solution) but coupled with absolutely no marketing its going nowhere.

Interprise UK need to deliver on their promises which they have yet to do.

[Prowire]

Hello All

Well it has been a few months since IS offered to implement my software package after they took my money and left me hanging for over a year.

Today I was forced to pull the plug, this company is a joke. All these guys do is talk talk and more talk . After waiting for more than 3 months not a single thing has been done.


NEVER PAY THIS COMPANY UNTIL YOUR SOFTWARE IS RUNNING FULLY

Once they have your money your are screwed. I am out about 10K including hosting.


If they tell you that the import process is painless don’t believe it. You will have to import every image separately; you can’t import any SEO info.

If IS was a respectable company they would refund me all the money that they have taken from me.



Lucky for me I have using my Stone Edge OM the whole time and never hiccupped once.
The 1500.00 is paid for OM is my best investment yet.********* support is provided in America and most importantly by Americans that can be easily understood



Joe D
:mad::mad::mad::mad::mad::mad::

[luisalonsoramos]

Hello,

A customer of mine wants to have an ERP implemented. Since we are in Mexico, budget is not precisely huge.

I have been googling for the last few days and of all choices I liked IS better because:

* Great looking application
* Apparently relatively simply to implement
* .NET-based, and since we are a custom software development company, we could personalize it or develop plugins
* Cost, affordable for small businesses

I was also looking for the free single-user edition, but I could not find anywhere to download it. I requested the downloadable demo last week and I still have got no response from them.

However, I have read this thread with great interest for the past hour or so, and apparently the company behind is not the best in terms of support.

I was thinking about becoming a reseller for them here in Mexico, but it seems that I will have to look for another choice.

Thanks,

Luis Alonso Ramos
www.intelectix.com

[Prowire]

you are correct the company behind IS is lacking some serious support. I got caught up in the slick look of IS , but if you dig deep you will find that it is lacking some very basic functionality. I really hoped that IS would have have worked the way it was promised to.

IS does not support shipping , if you ask them they will say that the shipping module is due out in a few months. I was told that back in 2007 , its 2009 and still no shipping module .

IS shopping cart does not support MIN item purchase even the most basic carts have this function.

IS has VERY POOR import templates you cant import images or image paths. if you have a store with hundreds or even thousands of products you will have to setup each image manually WHAT A PAIN . Again even the most basic carts can imports images or image paths in bulk . im sure if you are a programmer you could maybe use a SQL script to map the images to the product ids.

I could go on and on for ever, but take it from someone who dropped hard earned money on the platform and got screwed.please dont get caught up in the slick look of the IS site , the products that IS are pushing are not ready for primetime . DONt WASTE YOUR TIME AND MONEY

want a cool looking program that actually works ?
want to invest your money with a company that its staff speaks english?
are you looking for an ERP system that can be implemented in a reasonable time frame ?
Are you looking for a very reasonably priced ERP ?


If you answered yes have a look at Darwinproductions and their Evolution ERP. they are great people to work with. Their staff speaks english and they have staff in the USA and CANADA and i think they also have staff in the UK .

[luisalonsoramos]

Hello Prowire,

A quick look at Evolution ERP seems nice, but I'll have to dig deeper into it. I already asked for the demo.

Have you used it personally? Implemented it in an organization? Are you in anyway affiliated to them? What are its pros and cons?

Thanks for your suggestion, I'll have a deeper look tonight.

[DimeSoftJohn]

Luis,

We just signed on as a reseller for Tradepoint Enterprise (formerly known as Evolution ERP). We are very excited as to the functionality of the software and the people at Darwin Productions are both amiable and on the ball.

John Grande
DimeSoft Business Solutions

[garyk]

Hi John,

As I understand dimesoft are big on add-ons for Interprise Suite, does this new product mean you are shifting away from IS?

Certainly nothing new coming out of interprise UK and looks like its going to fade and die.

Gary

[DimeSoftJohn]

Hi John,

As I understand dimesoft are big on add-ons for Interprise Suite, does this new product mean you are shifting away from IS?

Certainly nothing new coming out of interprise UK and looks like its going to fade and die.

Gary

No, I wouldn’t say we’re shifting away from Interprise Suite completely. We just felt at this time, we needed to diversify our product offering. We do believe in the Interprise Suite vision and we are hoping that eventually we will see the application live up to its promise.

John Grande
DimeSoft Business Solutions
http://www.dimesoftinc.com/

[David - UK]

Interprise had such potential. From what I see the UK guys have worked hard though, if it were not for them IS would have been much worse position. (Must also commend Dimesoft's good efforts)

It has to be down very poor management buy who ever is in charge, If anyone still is. Seems IS came so far in only a few years but have plummeted since Taylor took over.

Here is a good example: Look at a couple of post I made 5 or 6 months ago on their forum. Now if I owned IS I would have responded. Or better still, deleted them FAST!

http://www.connectedbusiness.com/FORUMS/tabid/136/view/topic/postid/3322/forumid/15/Default.aspx#3322

http://www.connectedbusiness.com/FORUMS/tabid/136/forumid/16/tpage/1/view/topic/postid/2219/Default.aspx#2318

I can only conclude they just don't care

BTW funny you never see Gary Harrison shouting from the tree tops any more (like he used to). Is he still president of the company??

[InfoSourcing]

Hi Everyone,

Sorry was away from this forum last few months and wanted to pitch in my 2 cents, again i'm not siding anybody here just the facts.

We have been in ERP space for 10 yrs and have seen the mighty empires rise and fall, bugs, fixes, releases, patches, version, support, customization etc etc ... and I can say honestly there is not even 1 solution out there which is perfect and fits all business...

When buying/evaluating software's I would use same analogy as buying real estates, in real estate you would look at price, location and type of house... you can pick only 2 choices third is dictated by the market ... similarly in software you can pick price, features & company ...

Let's say Jon Doe is our customer and he picks price (has pretty good budget) and wants more features so his 3rd choice wld be company which cld be NetSuite/Everest Software/SAP Business One.

If Jon picked low-medium price/budget and more features then Interprise/Evolution can be his choice...

Other side of grass always looks green, step in you will always find bugs/issues/enhancements etc you have to coz its called software development life cycle you can't run away from it ....

With Interprise yes its support back in Philippines is not US standard (its good standard for Philippines but for for US customers) the US support is pretty good and we deal with them and has been exceptional good at least the e-Commerce team ...

One of the most important factor in ERP is "Implementation" if you can't do it then you better not buy an ERP and you would rather buy non-integrated softwares like Quickbooks, yahoo shopping, etc and manually import or export data and spend way too much time ...

Implementation is "Key" if you can't do it then find a good reseller to implement it. The Total Cost of Ownership for an ERP software is

Cost of Software + Support + Maintenance + Hardware /Hosting cost + Implementation cost + Customization (if any) + Training = TCO (total cost of ownership)

We recently migrated our customer from another ERP system to Interprise and they are live after 4-5 mths of hard work, now they are able to conduct their business (e-Commerce and POS) they could have done better with IS 2009 version (if it was released) ....

You can read about it by visiting this link (http://www.info-sourcing.com/Interprise-Suite/Quilters-Warehouse-ERP-Implementation.htm)

We are working with another client who is going live in 2 weeks from now and we are confident we can get them there, its not easy but we understand the challenges and again there is no perfect company or ERP solution out there that will make everyone happy....

We looked at Evolution and Interprise back in 2005 and spoke to both Gary and Damian and felt Evolution had to evolve still but looking at some screenshots they might have evolved, but again I saw recently they called their product as Tradepoint and now after a week I don't see anything abt it so there are yet to launch out and with Interprise we felt after it was taken over by Taylor they may get some funding and we will see light at the end of the tunnel ... but i guess we yet to see it and we are hoping we see it ... but for now we are understanding this complex ERP system and trying to make our customers happy and get them a good ROI (Return On Investment)

Again i'm not here to confront somebody's experience or views or thoughts, these are real facts that we face day in and out and I thought of sharing my view that I have witnessed in this ERP space for SMB (Small and medium business) ...

[garyk]

Interprise had such potential. From what I see the UK guys have worked hard though, if it were not for them IS would have been much worse position. (Must also commend Dimesoft's good efforts)

It has to be down very poor management buy who ever is in charge, If anyone still is. Seems IS came so far in only a few years but have plummeted since Taylor took over.

Here is a good example: Look at a couple of post I made 5 or 6 months ago on their forum. Now if I owned IS I would have responded. Or better still, deleted them FAST!

http://www.connectedbusiness.com/FORUMS/tabid/136/view/topic/postid/3322/forumid/15/Default.aspx#3322

http://www.connectedbusiness.com/FORUMS/tabid/136/forumid/16/tpage/1/view/topic/postid/2219/Default.aspx#2318

I can only conclude they just don't care

BTW funny you never see Gary Harrison shouting from the tree tops any more (like he used to). Is he still president of the company??

I dont think Interprise LLP UK have done much at all to be honest David. Signed up a bunch of resellers (some of which I have spoken to and are pretty unhappy). Now that *might* not be their fault, because as noted it seems Taylor Corp. have done nothing with the product in the UK or elsewhere.

Your post on the forum was interesting. I do alot of customer segmentation work with other packages and one of the main things that attracted me to IS was a true integration between CRM and financials, something believe it or not *nothing* else does. You cannot create campaigns based on customer spend/patterns in any other app because there is only 1 way linking. CRM Quote->Financials Sales invoice and that is it. That and the customisation meant I could offer customers and prospects a solution to create campaigns like you mention, and then do mail-merge/e-cast and monitor response/sales. A true CRM ROI. Everyone talks about ROI on CRM but very implementations acheive it. At best a company may streamline some processes and track all prospects but in terms of upselling/cross-selling based on segments it very rarely happens.

Fact is IS as far as the UK market is aware does not exist and hasn't stood still in 12 months, its gone backwards while everyone else grows their market share!

Gary

[David - UK]

Thanks Gary

Sadly, I really need a piece of software like Interprise to run my business.

Interprise might as well close down their forum if they are not prepared to do it anything like properly. It has already done way too much harm to their reputation


So do I take the plunge, or not. If not, any more suggestions of similar alternatives? - BTW, I have already had an unfortunate and costly experience with Everest

[garyk]

Thanks Gary

Sadly, I really need a piece of software like Interprise to run my business.

Interprise might as well close down their forum if they are not prepared to do it anything like properly. It has already done way too much harm to their reputation


So do I take the plunge, or not. If not, any more suggestions of similar alternatives? - BTW, I have already had an unfortunate and costly experience with Everest

Hi David,

Do you want to PM me or email at gary@domorewithsage.com and let me know what your business is and what you currently run for your accounting software?

In terms of what I have are the following;

Basic customer Segmentation;
Deciles (10 lots of 10% segments of base)
Quartiles (4 lots of 25% segments of base)

And these segments can be based on one or more of the following;
Recency: # days since last purchase/site visit
Frequency: # times customer has bought from you
Monetary: amount of total spend

In addition to this there is latency, number of days between purchases which can be defined for a range of customers or whole base and then used to trigger communications to increase customer retention. And your holy grail of customers who bought product x and didnt buy product y and what other products did customers who bought product x buy.

I also have routines that take financial data from Sage Line 50 for import into the analytics model.

What I *dont* have is a slick front end for this (its all modelled in a SQL Server database) or any means of automatically generating mail merges/ecasts and then monitoring responses, say via a campaign code.

Please do get in touch because I may well be able to help.

Regards


Gary

[Keepin On]

At the following thread link, I have requested IS resellers and those "in the know" to comment on their insider view of Interprise Suite. Is it dead or alive? Thanks
http://forums.smallbusinesscomputing.com/showthread.php?p=25184#post25184

[GreenMachine]

My company has personally attempted to go live and evaluating the software. WHAT A RIP OFF!!! Read the forums. This software does not work. IS support is support is horrible. call yourself.
The management team is just putting out fires for pissed off customers.
don't waste your money. i am willing to talk to anyone personally if they are considering this. STAY AWAY!!!.
Tons of bugs.. you will loose your mind trying to make this garbage work.

STAY AWAY. THIS PRODUCT STINKS FROM THE SALES GUY TO THE SUPPORT GUY!

[interprisesuite]

I agreee.. i am hoping to put a group together an take these guys to court .. .
how can we do this ...

[interprisesuite]

i just registered this domain http://www.interprisesuite.co.cc/ am thinking of putting a site up as how bad this software is .. i have spent over 6000$ on just the soft .. this does not include the hosting... my time .. i have spent 1 year + hassling and emailing.. i think they deserve a lesson ....

[interprisesuite]

has anybody ever seen this blog
http://interprisesuite.blogspot.com/2009/04/support-and-maintenance-plan-for-erp.html
look at this example... how can they ..
Let me give an example here, if you decide to buy BMW or Merc for $50k you always get maintenance free (only with bmw) up to a yr or so during this time you get oil change etc etc and then once your maintenance period is over, you get into "support" mode where you get support from mechanics who are authorized by BMW for any fixes or patches or you buy insurance to protect your car.

[RobbieB]

How can they... what? I guess I don't understand the point of your post.

In case you didn't notice, that is not an official IS blog, but a reseller.

[interprisesuite]

How can they compare there soft a BMW or Merc ? :confused:
or the Service they offer to that matter ...

[louie]

I completely agree! I don't understand how they can continue to sell a product that a.) doesn't work and b.)seriously lacking in support. How are they getting away with this?

[interprisesuite]

Ok ... some good news.. i just talk to a Top Class very well paid UK IT Lawer who is ready to help out .. but before .. i start taking some really action .. does anybody from interprisesuite want to give us an update as what is happening. i shall give this a week .. hopefully somebody will post some good news.. if not am ready to get into this .. anybody willing to join please ***** PM me .. with there experience .. thank you .. :D

[InfoSourcing]

has anybody ever seen this blog
http://interprisesuite.blogspot.com/2009/04/support-and-maintenance-plan-for-erp.html
look at this example... how can they ..

I was making cross reference with regards to support and maintenance of ERP software with car industry, it doesn't have to BMW or Merc Vs Interprise or NetSuite. I was referring that support is essential for such integrated systems and the vendors have to build a good framework and the mechanics have to do good job while servicing the car.

This blog is maintained by us for our IS prospect & customers and this is not Interprise Suite's blog this is InfoSourcing managing it.

Thanks for visiting our blog and continue to read it, we have some good news to follow ...

[interprisesuite]

yes i understand that ... i imagine you were re-faring to the level of service these 2 company's offer.. and comparing it to what interprise suite offers, other wise you would have mentioned some other cheap makers ..

[mattfc]

The software does work, and it works pretty well once you are up and running.

( at least using the last apsdnsf version 2007.1.4.0 ). The tech support from Interprise appears to be pretty much non existent and there seem to be some pretty bad horror stories around as well. The biggest limitation I have found is with trying to get a UK post code table imported and the shipping system. The rest of it works pretty well for our needs.

I think the product has a lot of potential but has been really let down by Interprise's support especially regarding set up, databases etc etc. We were lucky to get support from aspdnsf on set up as they helped fix a couple of problems we could not have fixed ourselves and we got no support at all from interprise itself. I hope they are able to get these problems sorted and get some support in place as this could be a really good product.

[ratdog73]

I was making cross reference with regards to support and maintenance of ERP software with car industry, it doesn't have to BMW or Merc Vs Interprise or NetSuite. I was referring that support is essential for such integrated systems and the vendors have to build a good framework and the mechanics have to do good job while servicing the car.

This blog is maintained by us for our IS prospect & customers and this is not Interprise Suite's blog this is InfoSourcing managing it.

Thanks for visiting our blog and continue to read it, we have some good news to follow ...

BMW/Merc don't give you the keys to a deathtrap with flash paint and then want to charge you to make it roadworthy..........

Don't credit yourselves, IS couldn't hold a candle to an 84 Lada Niva.....


Oh and your new engine is nearly finished.........Next week for sure!

[garyk]

Ok ... some good news.. i just talk to a Top Class very well paid UK IT Lawer who is ready to help out .. but before .. i start taking some really action .. does anybody from interprisesuite want to give us an update as what is happening. i shall give this a week .. hopefully somebody will post some good news.. if not am ready to get into this .. anybody willing to join please ***** PM me .. with there experience .. thank you .. :D


wow, going legal sounds like you must have hit some serious issues for that to happen. I was a reseller here in the UK but decided not to renew as all the marketing and awareness that was supposed to happen never did. Net result is any prospects became wary of running their business on a product they had never heard of. I think its a good product but my fear is that it will fade into obscurity due to poor/non-existent promotion.

[DimeSoftJohn]

I have to say I have been following this thread for quite sometime and haven't interjected in a while. Needless to say, I have to admit I find where this has all gone quite intriguing.

[David - UK]

Hi John,

I don't follow this part of your sentence?

I have to admit I find where this has all gone quite intriguing.

[DimeSoftJohn]

Hi John,

I don't follow this part of your sentence?

Please accept my apologies. I suppose the sentence was a bit awkward. What I meant to say was: I find that the direction and general tone of this string to be quite intriguing.

[MrD]

Ok ... some good news.. i just talk to a Top Class very well paid UK IT Lawer who is ready to help out .. but before .. i start taking some really action .. does anybody from interprisesuite want to give us an update as what is happening. i shall give this a week .. hopefully somebody will post some good news.. if not am ready to get into this .. anybody willing to join please ***** PM me .. with there experience .. thank you .. :D

How do you use PM on this forum?
I'd be interested in finding out from Interprisesuite what issues they had with the software to lead to them taking legal action?

[garyk]

Me too MrD, because if as the original poster stated he/she has spoken to a top lawyer, if they have say lost £20K because of a failed IS implementation (not saying this did happen just speculating) then engaging a lawyer in this fashion will easily burn another 20k.

Sometimes you just have to weigh up the commerical proposition of doing this. And the fact what you really need to focus on is implementing something that will meet your business needs.

Gary

[MrD]

The software does work, and it works pretty well once you are up and running.

( at least using the last apsdnsf version 2007.1.4.0 ). The tech support from Interprise appears to be pretty much non existent and there seem to be some pretty bad horror stories around as well. The biggest limitation I have found is with trying to get a UK post code table imported and the shipping system. The rest of it works pretty well for our needs.

I think the product has a lot of potential but has been really let down by Interprise's support especially regarding set up, databases etc etc. We were lucky to get support from aspdnsf on set up as they helped fix a couple of problems we could not have fixed ourselves and we got no support at all from interprise itself. I hope they are able to get these problems sorted and get some support in place as this could be a really good product.

Hi mattfc,

If the tech support from Interprise itself is an issue who do you contact when you have problems with the software? For the Web side and also the backoffice side.

(Are you using the web side version since Interprise brought the source code from aspdotnetstorefront or before? I understand that since they split from aspdnsf Interprise now develop and support the web side directly.)

I'm mainly interested in issues related to users in the UK at this point as apparently things are done differently over here!

Thanks.

MrD

[Carstone]

I just received a long email from IS. To quote a small portion:

"On March 1st 2010, Interprise Software Solutions Inc. was acquired by a group of private investors from the Taylor Corporation."

"Gary Harrison, the original Founder of Interprise Solutions, will be returning to daily operations as the V.P. of Product Development after working for the company as a consultant."

It goes on to list the improvements in support and feature plans for new versions.

Maybe there is a much desired resuscitation in process here. This appears to be real movement. The website has finally been updated a bit and the email promises much more for the users there. Time will tell.

[David - UK]

full info:

http://forums.smallbusinesscomputing.com/showthread.php?p=27891#post27891

[DimeSoftJohn]

We at DimeSoft are very excited to hear this great news and we are looking forward to IS getting back on track and entering a new age.

[garyk]

Well the issue in the UK has been as much about the marketing of the product (or lack of) as well as delayed releases and bugs in the product. I dont want to be negative but I would say lets just see what happens. Sure it can't be any worse than when Taylor had it as nothing really happened anyway. Unfortunately the best part of 18months have been lost due to all of this, a period in which many competitors in the SME market have bolstered their market position.

Gary

[cleonann]

you can try msds sheets as well. :)

[garyk]

you can try msds sheets as well. :)

what the heck are you going on about???